Client Experience Administrative Assistant (Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Group Client Experience team in the capacity of:

Client Experience Administrative Assistant (Contract)

Provide efficient administrative and secretarial assistance to the Client Experience (CX) Manager.

 Enhance the effective operation of the department in fulfilment of their mandate to enforce service standards and procedures.

Aid in the monitoring and co-ordination of the activities, initiatives, and strategies to facilitate the achievement of all outlined department goals and objectives.

Location: Kingston

As a Client Experience Administrative Assistant, you will:

• Manage the coordination of attendees for meetings and assigned Client Experience team member/s that will chair where required.
• Organize documents/reports were required, dispatch of meeting invites, book venues, equipment and refreshments.
• Prepare minutes and/or action items for all meetings as required.
• Assist in the follow-up of all pending/action items to ensure fulfilment as required ahead of the next scheduled meeting or engagement.
• Provide outline daily to the Client Experience Manager of any upcoming activities/meetings/operational matters/pending action items to ensure fulfilment as well as ensuring all activities are calendarized.
• Coordinate the dispatch of all reports prepared by the department ensuring that Service Level Agreement (SLA) is maintained as per department operating procedures.
• Provide updates on the progress of the team in relation to ongoing operational activities.
• Establish and maintain a system to track and report all leave for the department.
• Manage the department’s inventory/office supplies.
• Create, monitor and record all department expenditure in accordance with the approved budget.
• Assist with the management of internal and external vendor relationships, payments and any other related acquisition and partnerships in alignment with the department’s operational and accounting related activities.
• Perform other job-related duties assigned from time to time.

What do you need?

• Minimum of a Diploma or Associate degree in Business Administration, Management Studies or equivalent from a recognized tertiary institution.
• Minimum of two (2) years working experience in performing secretarial functions.
• Minimum of two (2) years working experience in the financial or insurance industry.
• Excellent oral and written communication skills.
• Demonstrable persuasiveness, empathy and tact.
• Sound knowledge of computer software packages- word processing, spreadsheet and PowerPoint applications

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than November 8, 2024.

While we appreciate all applications, only shortlisted candidates will be contacted.