Client Executive

Responsible for nurturing the relationship with clients assigned as key clients, by managing their accounts to ensure a long-term relationship and to maximize opportunities with these accounts.

ABOUT US

Beyond Armoured.

Beyond Your Expectations.

For over 40 years, we’ve cemented a reputation as your trusted armoured company. With our matchless range of services supported by cutting edge technologies and flawless secure procedures, we’ve given our customers the best solutions for their businesses.

Now, Beryllium Limited has gone beyond armoured to start a business evolution built on efficiency, innovation and growth. We’re not just industry leaders. We’re pioneers shaping and changing the way you outsource and do business. We provide innovative solutions and services to help you achieve operational efficiency and grow your business.

We offer our employees opportunities to make a meaningful impact, gain new skills and build successful careers at the forefront of the high-risk finance and technology services. Bring your unique perspective and passion. Because what makes you unique, makes us better.

Find your future with us at BERYLLIUM

Responsibilities  

• Create a positive onboarding experience for new clients.
• Conduct proactive and continuous visits/liaisons with clients to ensure their needs are met.
• Oversee service delivery to ensure all procedures agreed in service contracts are being carried out efficiently and effectively.
• Maintain constant dialogue with internal departments to ensure service delivery challenges are identified and quickly addressed at the appropriate levels.
• Organize and conduct training to enable clients to fully understand and utilize services.
• Advise client of new services and suggest customization according to client needs.
• Maintain accurate records of all existing and potential clients.
• Perform the role of subject matter expert for assigned services.
• Cultivate solid relationships with clients through the provision of exceptional after-sales service.
• Perform any other assigned duties within the scope of the job.

Requirements

• Tertiary level training in a related field or equivalent combination of experience and education
• Minimum three (3) years’ experience in a similar capacity
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Excellent interpersonal skills.
• Attention to detail and strong organizational skills.
• Flexible availability.
• Ability to communicate effectively both orally and in writing.
• Excellent time management & organizational skills.
• Ability to work well with others and create positive internal and external partnerships.
• Ability to stay calm in busy and stressful situations.
• Ability to maintain a positive and upbeat attitude.
• Proven work experience in the Customer Service department as a Client Servicing Executive