The Client Care Officer manages client requests through various channels, ensures compliance with JMMB standards, conducts client surveys, and supports the Vision of Love and continuous improvement efforts.
Job Summary:
The Client Care Officer accepts and responds to requests from Clients for products/services from the JMMB TT Bank, whether received via telephone, facsimile or e-mails sent to the general mail, in-keeping with JMMB standards and the law. The incumbent assists with the Company’s service quality control by conducting client surveys, as instructed and promotes the JMMB’s philosophy of the Vision of Love and its unique culture. Also, engaged in the transformation process for the continuous improvement of the JMMB and its associated companies.
Key Responsibilities: