Chemical Technical Service Representative

The Chemical Technical Service Representative is responsible for providing support to commercial customers by reporting issues, reporting stock needed by customers, installing necessary equipment, and providing training to staff at the commercial site

Diversey Technical Service Representative

Role and Responsibilities:

• Consistently deliver services according to Diversey’s Technical Service Model within regional guidelines.
• To have knowledge of Diversey’s equipment, products and products’ usage.
• Serve as a central point of liaison with internal and external clients.
• To ensure existing clients are retained and maintained.
• Ensure that all applications included in the customer’s contract are carried out under the company’s standards and the pre-defined operation plan.

• Provide reports on customer issues and work with the Diversey team to execute solutions.
• Install and service all necessary equipment needed according to the operation plan.
• Report the stock needs of the clients.
• Provide all training needed to use Diversey equipment and products effectively and efficiently.
• Maintain a reliable system for providing technical support for all clients.
• Provide accurate equipment costs and set up time estimates.
• Discuss promotional strategy and activities with the marketing team.

Qualifications and Experience

• Bachelor’s degree in chemistry, Chemical Engineering, Food Engineering, Microbiology or other related areas.
• One to two years’ experience in commercial business, preferably chemical solutions.
• Strong leadership skills with the ability to work independently.
• Effective problem analysis and resolution at the strategic and functional level
• Ability to interact successfully with cross-functional stakeholders at all levels, both internally and externally
• Excellent communication skills
• Fluency in English.
• Experience in Pool supervior/ maintenance would be a plus
• Prior knowledge of Diversy chemicals
• Exceptional time and budget management skills, including the ability to work on multiple projects at the same time.
• Highly customer focused.