Chat Customer Care Consultant

Walk-in interviews everyday! Advanced Call Center Technologies is seeking Chat Customer Care Representatives to join our team. Do you have a passion for helping others while making great bonuses? If so, apply now for an instant interview!

Get Hired and you will have your name in a Raffle to win $100USD on your first day of Training!! Walk-in interviews every day until September 30, 2023.

We have brand new programs and a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long-term career? If so, apply now for an instant interview!

We offer Chat Customer Support Associate:

• PAID TRAINING! You can be successful even without experience
• Massive opportunity for advancement; 90% of our leadership team was promoted from within.
• Hourly, overtime, and tremendous bonus opportunities.
• Fantastic Supervisors and a Positive environment
• Employee appreciation, Team, and Theme days
• Onsite Counselor and Nurse
• Health Insurance
• FREE Transportation
• Lunch Subsidy & Onsite Canteen 

Position Summary

A customer support associate focuses on building rapport with and probing customers in a friendly and professional manner. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction.

Key Responsibilities:

• Provide best in class stakeholder experience to couriers, customers, and restaurants.
• Working on live chat, actions or other channels to assist couriers with any active order issues they may face and ensure that all information is provided to couriers in a timely manner while live on an order.

• Ensuring that our couriers have all the information needed to have a seamless
• Resolving escalated courier inquiries (call/email/chat) that have high complexity, legal, compliance, and business risk. Directing to appropriate in market teams to ensure that each market's local requirements and teams have visibility/ are involved in resolution.

• Facilitate communication between all parties involved in each delivery, such as customer live-team, and restaurant live-team experience on our network, including Live and non-live inquiries.

• A thorough understanding of the global legal restrictions / requirements that exist when communicating with couriers, ensuring all local legislation for how to communicate with a sub-contractor is being followed at all times to mitigate any legal risk to the business.

• Apply technology and tools to continuously optimize the stakeholder experience
• Using internal tools and resources to ensure that all couriers are having the best possible experience,

• Ensuring couriers are contacted and supported via multi-channel approach (chat, email, voice calls) to Courier Support.
• Responsible for meeting and exceeding personal performance KPIs to ensure that we are delivering on a best-in-class stakeholder experience

• Responsible for staying engaged, up to date, and in constant communication with the team.
• Completing training modules/material, staying up to date with all new process changes, communications, training etc.

• Responsiveness and communication in required tool/email is key to be successful. This is the tool that we use live to connect and ensure that operations are running smoothly.
• Communicating with team leaders/managers for any issues or concerns - leveraging systems and email consistently.

• Attending meetings i.e 1on1s, huddles, all hands - leveraging google meets to stay connected with your team lead, peers and other members of the leadership team.

Minimum Qualifications:

• Prior customer service, sales, call center experience
• Excellent/advanced written and verbal English capabilities
• High level of technical knowledge and computer literacy
• Education level of grade 12 or 3 CXC certifications
• Have a great attitude and are proven self-starters
• Keep hustling and can work through rejection
• Thrive in a rapidly changing environment

Documents Required for Interview

1. Valid Government issued ID
2. TRN
3. NIS
4. Qualifications ( CXC, Degrees, Heart Trust Certificate etc.)

Please copy and paste the link below in a new window to complete your application.

https://globalus63.dayforcehcm.com/CandidatePortal/en-US/acttoday