Cashier

Reporting to the Branch Manager, the Cashier will be responsible for providing the highest level of customer service to our customers, in addition to contributing to the efficient operation of an assigned area of responsibility, and efficiently cashing all customers’ purchases.

TITLE: Cashier

REPORTS TO: Branch Manager

LOCATION: All Locations

TYPE: Full-Time

Position Overview

The Cashier will provide the highest level of customer service to customers in addition to contributing to the efficient operation of an assigned area of responsibility and/or efficiently cashing all customers’ purchases.

Key Responsibilities

• Maintain a thorough understanding and adherence to procedures as outlined in the “Cashier’s Guidelines”
• Account for all monies received in connection with cashing.
• Accurately and completely fill out daily balance sheets and balance cash at the end of the day.
• Discourage loitering at the cash counters. 
• Ensure the highest level of customer service, ensuring that every customer is acknowledged and greeted, giving the personal touch, calling customer by name, if known, thanking customers for their purchase.
• Ensure that counters are adequately stocked with packaging material, register rolls etc
• Maintain a friendly attitude, always polite and pleasant.
• Maintain a professional phone manner.  Minimize the need to have customer on hold.
• Handle customer complaints promptly and with tact and diplomacy.
• Troubleshoot returned merchandise from customers, diagnose problem, provide recommendations for problem resolution and or repair/replacement recommendation.
• Maintain knowledge of all products within the store
• Always up to date with current specials and promotions, whether in store or online.

Job Requirements

• Three CXC O’level passes including Math and English
• Ability to work with numbers
• Attention to detail.
• Sales and customer service attitude.
• Strong communication skills, excellent listening skills.
• Strong interpersonal skills
• Ability to diffuse ‘difficult’ situations with tact and diplomacy.
• Excellent team work skills.
• Professionalism over the phone and in-person
• Well-groomed and model of good behavior
• Excellent attendance and punctuality record.