As a Call Quality Assurance Specialist, you will l ensure that all calls meet our company's standards for customer service excellence, and compliance with underwriting principles.
About Us
General Accident is a leading insurance company in Jamaica and has expanded to other territories such as Trinidad & Tobago, and Barbados. We are committed to providing exceptional service and coverage to our clients. We are seeking a highly skilled and experienced Call Quality Assurance Specialist to join our team.
Key Responsibilities
Requirements
(Minimum 1 year required).
CONTACTS
For the Quality Assurance Specialist, you will be required that you interact / liaise with categories of internal and external contacts. These will be classified as:
BENEFITS
LIMITS OF AUTHORITY