Call Centre Agent - Inbound

Call Centre Agents !!!

Do you have atleast SIX (6) nonths Call Centre Experience or more?

• Managing large amounts of inbound and Outbound Calls/Chats/ calls in a timely manner
• Following call centre “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions 
• Must be able to work nights weekends and public holidays

Job brief

We are looking for a Call Centre Representatives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school Diploma passes in English and Mathematics Required