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Call Center Receptionist
Centerfield
- Hanover / St. James / Trelawny
- Not disclosed
- Permanent full-time
- Updated 20/09/2024
- Human Resources
Reporting to the Facilities Manager, the Receptionist will be the first point of contact for all employees, clients, suppliers, visitors and candidates accessing the company’s property.
Summary of the Position:
Reporting to the Facilities Manager, the Receptionist will be the first point of contact for all employees, clients, suppliers, visitors and candidates accessing the company’s property. As a frontline ambassador, you will exercise excellent customer service skills while handling the flow of visitors through the business and providing administrative support across the organization. Ultimately, you will be charged with ensuring the front desk welcomes guests positively and executes all administrative tasks to the highest quality and standards.
Essential Duties:
- Serve visitors by greeting, welcoming and directing them to the appropriate personnel
- Answer, screen and forward incoming phone calls while providing basic information when needed to internal and external visitors
- Receive and sort daily mail and disseminate deliveries to relevant individuals or departments
- Firmly follow security protocols by controlling access to facility (monitor log book, issue visitor badges, etc)
- Manage lobby appearance and activities that best represent the company's image
- Act as support to various Department Heads (HR, Recruiting, Payroll and Operations)
- Perform other clerical duties such as filing, photocopying, collating and scanning
- Provide real time updates on site issues to the facilities team
Experience, Skills, Abilities & Knowledge:
- Minimum of 1 year in a customer service related role
- MUST have Receptionist/ Secretariat or similar Admin experience.
- Computer literate and proficient with MS Office
- Professional appearance and demeanor
- Ability to keenly listen and follow instructions with limited supervision
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure
- Strong business acumen, including problem solving and critical thinking skills
- Strong organizational and time management skills.
- Adaptability – able to respond when business needs or priorities change
Ref: Call Center ReceptionistCCCC
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