We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.
The Operation Manager (OM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The OM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded. This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.
Responsibilities:
Manage a team (minimum of 40 members) with various roles
Foster a productive and supportive work environment
Consistently deliver services that exceed client's expectation
Build proactive communication and drive results collaboratively with other DMs and stakeholders
Develop creative and effective roadmaps for team success and growth
Contribute to expansion minimizing revenue leakage or client churn
Qualifications:
At least 2 years of management experience within the BPO industry
Excellent English speaking and writing skills
E-commerce experience is a plus
Able to collaborate and demonstrate sound time management and judgment skills.
Prior experience working in a B2B environment
Takes the initiative and performs autonomously
A team player, able to work with various stakeholders
Agent selection, onboarding, rostering, coaching, and offboarding
Excellent client communication (written, spoken, visual) that generates confidence in our clients
Meet or exceed the goals of your clients through continuous improvement of agent performance, output, and quality
Leadership and collaboration skills, with demonstrated ability to motivate and build high-performing teams
Strong critical thinking ability in technical & non-technical issues
Demonstrated ability to manage competing priorities, navigate ambiguity, and maintain organizational focus in a rapid-growth environment
High emotional intelligence, experience building relationships internally and externally
Moves through every customer issue and circumstance with empathy, leading the team to respond with solution-oriented responses
Must have flexible availability to work any day and any hour of the week/weekends/public holidays.
Internet and Device Requirement:
Reliable internet connection
System: Windows 11 / 32-bit Operation system.
RAM 8GB or more
Processors - Intel Core i5 or up.
Laptop (No Chromebook, Linux OS, or Desktop)
Wired headset
Quiet working environment
Benefits:
100% remote - The flexibility of working from home without having to go to the office
An international and diverse work atmosphere :)
Extensive growth opportunities
We’re seeking thoughtful, detail-oriented people to join our growing international team!
If you feel that this role is for you, please feel welcome to apply!
We accept MS Word, PDF and Rich Text Format. Maximum file size 2MB
Show
From time to time CaribbeanJobs.com will need to communicate with you regarding changes to your personal account or the addition of new features to your account.
By clicking register you agree to the CaribbeanJobs.com Terms of Use. Read our full Privacy Policy
here. We will send you matching jobs by mail. You may unsubscribe at any time from marketing emails. In order to stop service you need to delete your account.
Login or register to apply for
Call Center Operations Manager (All Parishes)
Your Caribbean Jobs account has been created successfully.