CUSTOMER SERVICE OFFICER

CUSTOMER SERVICE OFFICER

The Tourism Enhancement Fund

CAREER OPPORTUNITY

Applications are invited from suitably qualified persons to fill the following position

CUSTOMER SERVICE OFFICER

CORE FUNCTIONS

• Answers incoming calls, receives messages and transfers calls to the appropriate staff;
• Greets and screens visitors to the TEF, to determine  purpose of visit;
• Answers routine customer enquires;
• Receives correspondence/parcels and advises relevant unit/officer of receipt thereof

• Records items collected and dispatched at the Front Desk;

Required Qualification and Experience

• Certificate in Office management, Customer Service or related discipline from a recognized tertiary institution
• 4 CXC’s or GCE ‘O’ Levels including English Language and a numeric subject
• Training in Customer Service techniques
• Training in Telephone Techniques and Switchboard Operation
• One (1) years’ experience in related field.

Knowledge/Skills/ Competence

• Excellent knowledge of customer service principles and practices
• Excellent knowledge about the Ministry/Agencies
• • The ability to work under pressure and deal with challenging situations in a sensitive and creative manner
  • The ability to develop and maintain positive and cooperative working relationships
  • Customer and quality focus

   

  Salary: $908,544.00  to $1,104, 341.00 per annum.

   

  Applications accompanied by resume stating the position in the subject line should be submitted no later than July 3, 2022 to:

   

  Manager, Human Resource & Administration

  Tourism Enhancement Fund

  60 Knutsford Boulevard

  Kingston 5

   

  We thank all applicants however, only shortlisted candidates will be contacted.