CASHIER - CSR

Cashier responsibilities include receiving payments and issuing receipts and keeping track of all cash and credit transactions

POSITION:CASHIER

Job Summary:

Serves customers by providing product and service information; acts as a liaison between customers and warehouse department, assist with complaints, orders, billing, cancelations and other queries; and helps resolve problems. Effectively conduct and perform accurate cash/accounting transactions while providing excellent internal and external customer service.

Essential Duties and Responsibilities:

Cashing duties:

Count cash at beginning of shift to ensure correct float and adequate change.

Receive payments by cash, cheque, debit and credit cards.

Apply payments to invoices.

Issue change due to customers and receipts and refunds where necessary, ensuring proper documentation and      authorization.

Balance sales transactions at end of shift in accordance with report from Compass and ensure proper hand over.

Reporting problems to immediate supervisor for timely resolution of customer queries.

Any other related duties required by your supervisor and manager.

Customer Service Representative duties:

Greet Customers in a warm and friendly manner.

Answer customer inquiries regarding products and service; suggest information about products and services.

Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.

Sell products and services.

Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Receiving and sending of faxes.

Following up with customers on prices and orders received.

Attending to customers on the counter and over the phone.

Liaising with the warehouse to ensure that the goods are in stock before billing customers.

Preparing quotations for customers

Any other related duties required by your supervisor and manager

 REQUIREMENTS:

High School Diploma

Basic computer skills

Electrical background will be an asset

Must have atleast one year in cashing experience using POS software

Must have CXC qualification-Mathematics ,English

Must be willing to work Monday to Saturday.