Buyer Care Specialist

Job Description 

We are seeking a Buyer Care Specialist to join our team. It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned work schedule within our hours of operations.

Responsibilities include (but are not limited to the following): 

• Provide customer support for all customers, external and internal. 
• Responsible for registering prospective buyers, verifying that documents meet the necessary requirements and applicable state laws. 
• Responsible for online setup to allow buyers to participate in online bidding. 
• Reviewing accounts set up at branches to ensure accuracy and compliance with the requirements and applicable state laws. 
• Answer customer inquiries via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution". 
• Act as liaison between customers and branches. 
• If language support, translate for branches, dispatch centers, and sister companies when called upon to do so. 

Key Performance Indicators: 

• Ability to understand procedures and state licensing laws pertaining to buyer registration. 
• Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers. 
• Develop working knowledge of the Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts. 
• Thorough knowledge of branch operations imperative to communicate with customers 

Qualifications: 

• Minimum one year of Customer Service Experience. 
• Minimum of 5 CXC subjects inclusive of English.  

Exception: - 3 CXC subjects along with 2 years of Customer Service experience.

• Must be proficient in the use of Outlook, Word, and Excel. 
• Automotive, insurance, and/or rental car industry experiences a plus. 
• Administrative experience is a plus. 
• Bi-lingual English/Spanish skills are a plus.