Business to Business Collections Agent

As a B2B Collections Agent, you'll manage and recover outstanding accounts, build relationships with corporate clients, and ensure timely payment resolutions. You'll negotiate payment plans, resolve discrepancies, and maintain account records to support the company's collections objectives.

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success begins with an exceptional team. As a global leader in outsourcing solutions, our mission is to enhance lives by making meaningful connections—one call at a time. We specialize in providing customized services to businesses across the globe, with a focus on customer care, sales, and financial services. We're on the lookout for enthusiastic and driven individuals to join our dynamic work environment where results meet fun!

Role Overview:

As a B2B Collections Agent, you'll play a crucial role in managing and recovering outstanding business-to-business accounts. You'll be the voice of our brand, collaborating closely with corporate clients to resolve payment issues, negotiate effective solutions, and ensure timely collections.

What You’ll Do:

• Manage Assigned Accounts: Keep records of payments, account statuses, and communications up-to-date.
• Customer Outreach: Contact customers regarding overdue invoices via phone, email, and other channels.
• Negotiate Payment Plans: Resolve payment discrepancies and negotiate mutually beneficial solutions.
• Build Relationships: Maintain professional relationships with clients to ensure timely payments.
• Performance Metrics: Meet and exceed BGO and client collection performance targets.
• Reporting: Report on collections performance and aging accounts to management.
• Compliance: Ensure all actions are in compliance with company policies, procedures, and regulations.
• Champion Company Values: Embody the core values of the organization in all interactions.
• Additional Duties: Take on other tasks as assigned to support team and company success.

What We’re Looking For:

Experience:

• Previous experience in collections is preferred, but not required.

Education:

• Minimum of 3 CXC subjects, including English A.

Skills & Abilities:

• Excellent Communication Skills: Clear and effective communication, both verbal and written.
• Positive Attitude: Friendly, enthusiastic, and approachable, making customers feel comfortable.
• Problem-Solving: Ability to quickly assess situations and find solutions to meet customer needs.
• Attention to Detail: Ensure accurate data entry and timely follow-ups on customer interactions.
• Adaptability: Comfortable with new systems, processes, and customer needs.
• Team Player: Collaborative spirit with a passion for working towards common goals.
• Tech-Savvy: Proficient in customer service platforms, CRM systems, and other relevant software tools.
• Willingness to Learn: Eager to undergo ongoing training and development to grow with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing ample career advancement opportunities.
• Comprehensive Training: We offer extensive paid training to ensure you’re well-equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment where everyone’s contributions matter.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Engage in team activities and social events within a vibrant and inclusive environment.
• State-of-the-Art Offices: Work in modern offices designed for enhanced collaboration and productivity.
• Rewarding Work: Make a real difference in businesses' growth and people's lives.