Business Process Analyst

The Business Process Analyst will ensure that business processes and supporting systems continue to meet business project stakeholder needs and government’s strategic directions and objectives.

CAYMAN ISLANDS GOVERNMENT

MINISTRY OF SOCIAL DEVELOPMENT & INNOVATION

EGOVERNMENT UNIT

Applications are invited for the post of

BUSINESS PROCESS ANALYST

SALARY BAND: CI$77,088 – CI$101,160 p.a.

The Business Process Analyst will ensure that business processes and supporting systems continue to meet business project stakeholder needs and government’s strategic directions and objectives.

The post holder will:

• Capture and documenting (including use of BPM mapping) current “As Is” operations and processes (including use of existing IT systems).

• Defining, establishing and analyzing metrics for As Is processes.

• Identification of alternative business solutions or process improvement opportunities including automated data/information exchange, online self-service and opportunities for automated process management by undertaking Business Process Re-engineering initiatives.

• Conduct BPM session workshops/meetings with internal clients, the IT team/s (Computer Services and/or with external vendors where necessary e.g. outsourced IT provider) and relevant external third parties to brainstorm and agree improved or revised “To Be” processes and delivery channels including online or app based self-service.

QUALIFICATIONS

A Bachelor's degree or equivalent in science, engineering or business, with at least seven (7) years of related business discipline experience.  An M.B.A. or other advanced degree in business or social sciences with at least five (5) years of related business discipline experience would be preferred.

Additional qualifications/certifications in Business Process Modelling and Notation (BPMN) and Business Process Improvements (BPI) and programme and project management would be a distinct advantage

EXPERIENCE & SKILLS

Three (3) years of process improvement experience, especially experience that leverages technology as part of the solution; hands-on experience with process modelling, analysis and simulation tools; experience working on projects using a variety of process redesign methods (such as business process re-engineering, value chain analysis, lean Six Sigma or total quality management) and command of the BPM modelling notation (such as Business Process Model and Notation [BPMN]) used by the organization.

Benefits will be determined in accordance with the Public Service Management Act and Personnel Regulations, the Public Service Pensions Act and the CINICO Health Plan.

Visit the Cayman Islands Government careers website to obtain a detailed copy of the job description, benefits information and submit your online application.

Deadline for receipt of applications: 4^th April 2025

(NO LATE OR INCOMPLETE APPLICATIONS WILL BE CONSIDERED)