Business Development Executive

Business Development Executive

Objective:           Building profitable sales of the company's products and services to new and existing customers while ensuring continued and sustained customer satisfaction.

Report to:  Director

Key responsibilities:

• Respond to questions about products, prices, availability, product uses, and credit terms.
• Demonstrate in-depth knowledge of the company products and services Recommend products to customers, based on customers' needs and interests;
• Consult with customers after sales to resolve problems and to provide ongoing support;

• Monitor market conditions, product innovations, and competitors' products, prices, and sales;
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports;
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Preparing and delivering persuasive sales presentations to potential clients. Conducting site visits when needed;

• Prospect and lead generation of sales; Identify potential customers and target markets; Generate leads through various channels, such as cold calls, emails, and networking; Conduct market research to discover new opportunities;
• Plan, assemble, and stock product displays, or make recommendations regarding product displays, promotional programs, and advertising;
• Collaborate with the sales team and colleagues to achieve sales targets and collective goals;

• Sales process management - management of activities and processes relating to the effective planning, coordination, implementation, control, and evaluation of an organization's sales performance;
• Package materials or products;
• Participate in training and development efforts;
• Reporting on all aspects of job, as required;
• Assist in arranging delivery of goods or services, where necessary;
• Maintain a clean, safe and orderly work area and comply with all safety and health policies and procedures; and
• Perform any other related functions consequential and incidental to the position and as directed by the Manager or Director.

Work Activities

• Establishing and maintaining interpersonal relationships - developing constructive and cooperative working relationships with customers and all stakeholders;
• Getting information - observing, receiving, and otherwise obtaining information from all relevant sources;
• Communicating - providing information to supervisors, co-workers, and customers.
• Organizing, planning, and prioritizing work - developing specific goals and plans to prioritize, organize, and accomplish tasks;
• Selling or influencing others - convincing others to purchase products and services or to otherwise change their minds or actions;
• Resolving conflicts and negotiating - handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;
• Making decisions and solving problems - analysing information and evaluating results to choose the best solution and solve problems; and

Knowledge

Customer and personal service - principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;

• Sales and marketing - principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems;
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;
• Mathematics – arithmetic and its application;
• Working with computers - using computers and computer systems (including hardware and software) to enter data and process information.
• Administrative and clerical - administrative, office and clerical procedures and systems such as managing files and records, note taking, designing forms and other office procedures;

Skills

• Active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
• Coordination - adjusting actions in relation to others' actions;
• Speaking - talking to others to convey information effectively;
• Time management - managing one's own time and the time of others;
• Critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Service orientation - actively looking for ways to help;
• Monitoring - monitoring/assessing performance of yourself, other individuals, or department, to make improvements or take corrective action;
• Writing - communicating effectively in writing as appropriate for the specific need;
• Active learning - understanding the implications of new information for both current and future problem-solving and decision-making;
• Reading comprehension - understanding written sentences and paragraphs in work-related documents;
• Social perceptiveness - being aware of others' reactions and understanding why they react as they do;
• Persuasion - persuading others to change their minds or behaviour;
• Complex Problem Solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions; and
• Monitoring - monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

• Handling and moving objects - using hands and arms in handling, installing, positioning, and moving materials, and manipulating things;
• Performing general physical activities - performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials;
• Getting information - observing, receiving, and otherwise obtaining information from all relevant sources;
• Communicating with manager and peers - providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person;
• Processing information - compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data;
• Identifying objects, actions, and events -identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events;

• Organizing, planning, and prioritizing work - developing specific goals and plans to prioritize, organize, and accomplish your work;
• Oral expression - communicate information and ideas in speaking so others will understand;
• Oral comprehension - listen to and understand information and ideas presented through spoken words and sentences;
• Speech clarity - speak clearly so others can understand you;
• Speech recognition - identify and understand the speech of another person;
• Problem sensitivity and problem solving - tell when something is wrong or is likely to go wrong and resolve same;
• Written comprehension and expression - read and understand information and ideas presented in writing; and communicate information and ideas in writing so others will understand;
• Problem Sensitivity - tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem;
• Category Flexibility - generate or use different sets of rules for combining or grouping things in different ways;
• Memorization - remember information such as words, numbers, pictures, and procedures; and
• Originality - come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Work Styles

• Dependability - reliable, responsible, and dependable, and fulfilling obligations;
• Attention to detail - careful about detail and thorough in completing work tasks;
• Cooperation - pleasant with others on the job and displaying a good-natured, cooperative attitude;
• Integrity - honest and ethical;
• Self-control - maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations;

• Initiative - willingness to take on responsibilities and challenges;
• Adaptability/flexibility - open to change (positive or negative) and to considerable variety in the workplace;
• Stress tolerance - accepting criticism and dealing calmly and effectively with high-stress situations;
• Achievement/effort - establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks;
• Analytical thinking - analysing information and using logic to address work-related issues and problems;
• Innovation - creativity and alternative thinking to develop new ideas for and answers to work-related problems;
• Social orientation - preferring to work with others rather than alone, and being personally connected with others on the job, and
• Concern for others - sensitive to others' needs and feelings and being understanding and helpful on the job.
• Persistence - persistence in the face of obstacles.

Qualification

• 5 CSEC passes, including English Language and Mathematics.
• At least three (3) years’ experience in same or similar work.
• Computer Literate
• Minimum AMPP Basic Coatings Inspector or better.