The JESS Brand Governance resources are responsible for performing various tasks in accordance with standard operating procedures provided by the US Clients’ JESS Brand Governance team.

JOB SUMMARY: 

The JESS Brand Governance resources are responsible for performing various tasks in accordance with standard operating procedures provided by the US Clients’ JESS Brand Governance team including, but not limited to, review of business relationship and logo requests to meet relevant firm policies, monitoring of central Brand Governance and Quality Assurance mailboxes and associated tools to respond to queries, as well as help to facilitate the naming review process.

The JESS Brand Governance Officer reports primarily to the JESS Brand Governance and Management Team Lead but will also take direction from other JESS Growth and Strategy Client team members who are accountable for supported work.

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JOB RESPONSIBILITIES
Service Delivery 

• ​Monitor 2 team central email boxes (Brand Governance and Content Quality Assurance inboxes) to respond to frequently asked questions, help requestors with status updates, and flag messages for escalation to the U.S. Brand Governance team.
• ​Review workflow tools (Business Relationships Clearance Tool (BRCT) and the Quality Assurance process (QA) for review submissions, inquiries, and requests to ensure inquiries and review requests are pre-screened, assigned and addressed in a timely manner; track and log requests and escalate potential issues accordingly.
• ​Review market-facing content submitted to the Quality Assurance process (QA) workflow to ensure compliance with the firm’s brand governance standards (including checking for problematic terms, disclaimers, tone, appropriate use of third-party content, etc.); use sound judgment to escalate content to national review groups based on established escalation criteria. Liaise with various internal stakeholders via email, including technical support, marketing project owners, partner sponsors and risk reviewers on issues related to submissions to review platforms.
• ​Help to facilitate the U.S. Naming review process.
• Facilitate monthly team calls with Brand Management and Governance to discuss latest department updates.
• Assist the Brand Governance team with miscellaneous administrative tasks on an as-needed basis (ex: assist with the tracking of metrics, maintenance of request logs, update of related guidance and intranet sites, etc.)

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​EDUCATION/EXPERIENCE

• Bachelor’s Degree in Business Administration, Finance, Human Resources, Law, Accounting, or another related field
• At least 1 year of relevant work experience within marketing, compliance, accounting, information services, legal or related role within a professional services firm or similar environment.

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SPECIAL CONDITIONS

• Expected to work in a fast pace team environment
• ​Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities
• ​May be required to work extended hours periodically or on public holidays
  
  

APPLY NOW! 

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We thank all interested applicants however, only shortlisted candidates will be contacted. 

Learn more about K-JESS here: K-JESS Homepage

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