Branch Manager

We are seeking a dynamic Branch Manager to oversee daily operations, lead our team, and ensure smooth and efficient service for our customers. If you have strong leadership skills, a passion for customer service, and thrive in a fast-paced environment, we'd love to have you join us!

CORE FUNCTION

The branch manager oversees and manages the daily operations of the branch.

REPORTING AND ORGANIZATIONAL RELATIONSHIPS

-          Reports to: Retail Operations Manager

-          Direct supervision given to: Branch Personnel

-          Liaise with (internally): Other Branches, Head Office Departments

-          Liaise with (externally): Customers, Suppliers

RESPONSIBILITIES AND DUTIES

• Conduct regular inspection of the branch facilities to ascertain proper standards of hygiene and sanitation are being maintained.
• Oversee food preparation, presentation and storage to ensure food health and safety regulations compliance.
• Monitor inventory and ensure food supplies and other branch essentials are adequately stocked.
• Prepare daily bank lodgments and maintain proper accounting records.
• Monitor the branch cash flow to prevent pilfering.
• Prepare branch employees’ work schedules.
• Ensure timely opening of branch and follow opening and closing procedures.
• Review customer surveys to develop and implement ways to improve the branch customer service experience.
• Ensure that customers' complaints are handled professionally and promptly.
• Ensure the appropriate level of human resources is maintained in the branches to facilitate branch objectives.
• Solicit and implement methods the branch can utilise to cut waste, decrease cost, improve profits and implement strategies agreed on efficiently and timely.
• Ensure that pest control activities are carried out in accordance with prescribed standards.
• Ensure that appropriate temperature readings are maintained for all requisite areas.
• Ensure adherence to company policies and operational procedures by branch employees.
• Identify and recommend appropriate training for the optimum development of employees.
• Conduct quarterly performance appraisals in accordance with the prescribed standard.
• Schedule and conduct monthly staff meetings.
• Develop and execute a business continuity recovery plan for emergencies.
• In conjunction with other managerial personnel, create a harmonious working environment for all employees free from discrimination and harassment.
• Ensure turnaround time for serving customers is maintained at a maximum of 180 seconds.
• Ensure that all frontline staff use the company’s standard welcome lines.
• Ensure that all frontline staff maintain a pleasant countenance.
• Perform any other related duty that may be assigned.

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• A minimum of a BSc in Business Administration or equivalent
• A minimum of one (1) year experience at the managerial level or three (3) years at the supervisory level
• A current Food Handler’s Permit

REQUIRED SKILLS

• Excellent interpersonal and customer service skills.
• Excellent motivational and mentoring skills
• Ability to effectively communicate both orally and in writing.
• Good decision-making, planning and problem-solving skills.
• Must display initiative and ability to work independently.
• Ability to stand for extended hours.