Booking Specialist

We are seeking a detail-oriented and customer-focused Flight Booking Agent to join our team.

JOB SUMMARY

We are seeking a detail-oriented and customer-focused Flight Booking Agent to join our team. In this role, you will be responsible for assisting clients with their travel arrangements, including booking flights, providing travel information, and resolving any issues that may arise. The ideal candidate will have excellent communication skills, a strong understanding of airline reservation systems, and a passion for delivering exceptional customer service.

GET TO KNOW US                                                     

Who Is Alorica?

At Alorica, we only do one thing, make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability, growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits.

Benefits:

• Full-time jobs (instead of short-term contracts)

• Performance bonuses

• Health Insurance

• Life Insurance

• Educational scholarships

• Professional Development opportunities

• Discounts on local products and services

• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES 

• Assist clients in booking flights and managing travel itineraries.
• Provide accurate information on flight schedules, fares, and travel policies.
• Handle customer inquiries and resolve issues related to flight bookings.
• Maintain up-to-date knowledge of airline regulations and travel industry trends.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  Maintain diplomacy when addressing escalated matters. 

JOB REQUIREMENTS: 

• Education: Minimum 2 CXC subjects including: English Language

• Language: Strong oral communication skills

• Demonstrated problem-solving skills.

• Ability to overcome objections.

• Charismatic.

• Listening and Retention abilities

• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational & persuasive.

• Excellent data entry skills in accuracy

• Typing Speed of 20 words per minute

• Ability to maintain the highest level of confidentiality 

Preferred 

• Ablility to multi-task.Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.

• Ability to deal with stress & work pressure in fast pace environment.

• Ability to work in a team-fostered environment.