The Island Routes Contact Centre Team is seeking to hire a Tours Associate (Bilingual), who will be esponsible for handling phone calls and emails pertaining to reservations booked by Unique Vacations, Tour Operators and Account Team members.
Contact Centre Tours Associate
He/She must be able to multitask in handling reports, emails and phone calls by providing accurate and updated information on products, promotions and procedures to all clients.
The Contact Centre Tours Associate must maintain a current understanding of other departments operating policies and procedures, to make accurate decisions and proper recommendations to callers. Agents must always provide excellent customer service to internal and external clients and be able handle & defuse Island Routes (IR) client issues & (or) refer to superiors for additional assistance.
Core Responsibilities:
Inbound & Outbound Call Duties:
Other Duties Will Include:
Qualifications and Experience:
Please Note: Only shortlisted candidates will be contacted. Thank you for all your applications!