Back Office Support Specialists – Quality and Compliance Department

Are you passionate about quality and excellence? Join our Quality and Compliance Department in these back office (non-phone) roles. Your keen eye for detail and commitment to quality will shape our success and drive innovation.

Job Summary

We are seeking a detail-oriented and analytical Back Office Support Specialists to join our dynamic Quality and Compliance team. In this role, you will be responsible for managing key back-office operations, including complaint investigations, credit bureau reporting, and resolution support for bankruptcy and fraud notifications. This position plays a critical role in ensuring compliance, customer satisfaction, and efficient resolution of consumer-related inquiries and disputes.

Key Responsibilities:

1. Complaints Investigation:
• Investigate consumer-related complaints submitted against the client.
• Manage the intake and research of written and verbal complaints.
• Monitor and assist in the daily complaint handling process to ensure an optimal consumer experience.
2. Credit Bureau Reporting:
• Research and resolve consumer-initiated inquiries and disputes received via e-Oscar.
• Utilize provided resources and tools to take appropriate actions based on investigation results.
3. Resolutions Support:
• Provide back-office support for handling bankruptcy and fraud notifications.
• Collaborate with internal teams to ensure timely and accurate resolutions