Back Office Support - Complaint Administrator/Dispute Investigation Analyst

The Dispute Investigation Analyst will promptly research consumer dispute claims by reviewing account notes and listening to calls.

Job Summary

Complaint Administrator/Dispute Investigation Analyst

    Job duties include compiling and organizing all relevant documents and reports necessary for thoroughly investigating each complaint. This role involves collecting, verifying, and consolidating information from various sources to ensure comprehensive and accurate data is available for further research. Additionally, it involves assisting in facilitating a seamless and efficient investigation process.

Minimum Qualifications

• Minimum of 1 year experience performing quality assurance in a call center environment preferred.
• At least 5 CXC or GCE subjects, inclusive of English and Mathematics
• Exceptional listening and analytical skills.
• Strong written communication skills. Excellent grammar, spelling and sentence construction
• Must be able to effectively communicate with agents, internal departments, and management
• Professional demeanor, dependable, and able to maintain confidential information
• Proficiency in Microsoft Office Suite programs required

Employees enjoy the following benefits: 

• Competitive hourly rate
• Free Wi-Fi
• Annual merit pay increases
• Pension retirement plan with contributions from Radius
• Free transportation
• Excellent opportunities for advancement
• Contests prizes & giveaways
• Health, Dental, Vision, and Life Insurance
• Permanent employment (no contracts)

ALL CANDIDATES MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST