BEVERAGE TECHNICIAN

See Job Description Below

Main Purpose of Job: The Beverage Technician reports to the Beverage Systems Manager. He/ she is responsible for providing preventative maintenance, service and repair of commercial refrigeration system/equipment, cooking, beverage and other kitchen equipment used in restaurants, hotels, schools etc. The Beverage Technician is responsible for providing excellent customer service to our existing clients while developing additional sales opportunities.

 Duties and responsibilities may include:

• Performs troubleshooting, repair, and preventative maintenance on commercial foodservice equipment including, but not limited to those used for refrigeration, cooking and beverage, etc.
• Interacts positively with internal and external customers, builds relationships, meets and exceeds customer requirements.
• Builds strong customer relationships and an understanding of new and existing customer needs/expectations.  
• Promotes CPJ products and maintenance programs.
• Attends appropriate job-related technical training sessions.
• Obtains additional licenses and certifications as appropriate.
• Provide necessary equipment usage and handling procedure to customers at least twice yearly
• Effectively completes all other activities as delegated by the supervising authorities.

Skills and Specifications

• Experience in handling technical parts and equipment.
• Demonstrates effective troubleshooting and problem-solving skills.
• Effectively manages time and resources to control costs, enhance efficiencies, and meet commitments.
• Should be competitive, energetic, possess excellent work ethic, outstanding communication skills and an outgoing personality.
• Ability to understand and practice principles of good customer service.
• Results oriented individual with excellent planning and organizing skills.
• Should be detailed oriented, reliable and able to handle stressful situations.
• Ability to carry out varied levels of manual handling operations.
• Ability to work with little or no supervision.
• Flexible and willing to work hours and days based on the demands of the job (e.g. early mornings, evenings, and weekend days).
• Willingness and ability to be involved with the emergency/on-call situations to include nights, weekends and holidays.
• Flexible to travel for work
• Ability to work within Company Policies.

Required Qualifications

• Tertiary level qualification with the relevant technical training, licenses, and/or certifications.  
• Commercial refrigeration, Electrical certification and commercial cooking equipment repair experience would be an asset.
• A minimum of 4-year service industry experience – refrigeration, electrical, appliance repair and kitchen equipment.
• Valid driver’s license