Assistant Manager – Claims

We are seeking an Assistant Manager – Claims to join the Gallagher Jamaica team!

About Us:

Gallagher is a global leader in insurance, risk management and consulting services.  We help businesses grow, communities thrive, and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets.  A culture driven by our people, serving our clients with customized solutions that will protect them and fuel their futures.

Summary:

We are seeking an Assistant Manager – Claims to join our team. The successful candidate will contribute to the attainment of the department’s objectives by providing leadership for the claims team and handling claims for an assigned portfolio of accounts. This role ensures proper treatment and processing of claims while maintaining the department’s customer service and efficiency standards.

Main Responsibilities Include:

• Manage the processing of claims for an assigned portfolio of accounts, ensuring efficiency and adherence to departmental guidelines.
• Review and verify claims reports, ensuring all documentation is complete and liaise with claimants for any outstanding information.
• Brief clients on policy terms and the claims process, meeting with them as necessary.
• Consult with the Claims Unit Head on complex claims and refer unresolved issues for further action.
• Appoint and follow up with assessors/adjusters, ensuring timely submission of reports.
• Dispatch claims forms and related documentation to insurance companies promptly.
• Monitor and expedite claims, negotiating settlements as required.
• Keep clients informed about the status of their claims and resolve any settlement issues.
• Ensure premiums are paid before claims settlement, liaising with the Finance Department as needed.
• Handle claims payments, ensuring accuracy and resolving discrepancies with insurers.
• Close claims files according to departmental guidelines, ensuring all relevant documents are retained.
• Provide leadership, training, and guidance to the claims team to optimize performance and ensure adherence to departmental procedures.
• Organize the workload of the team, assigning accounts, setting priorities, and designing workflow systems for efficiency.
• Set and enforce customer service standards and performance metrics for the team, taking corrective action as necessary.
• Maintain open communication and a healthy team climate through meetings and feedback mechanisms.

Education & Experience:

• Bachelor’s degree in management studies or business administration
• At least 5 Years General Insurance Claims Experience
• At least 3 Years Supervisory/Leadership Experience
• Results-driven, with strong leadership and analytical skills
• Excellent communication and interpersonal skills

If you’d like to join our team, please submit your application to us by December 30, 2024 

Please be advised that we accept all applications, however, only short-listed applicants will be contacted. 

Visit our website at www.ajg.com/caribbean or our Gallagher Caribbean LinkedIN page for more information about our Company.