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Assistant Manager – Branch Operations (HWT Branch
Victoria Mutual Building Society (VMBS)
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 22/01/2025
- Talent Acquisition
The Assistant Manager – Branch Operations plays a pivotal role in supporting the daily operations of our branch.
Job Summary
The Assistant Manager – Branch Operations plays a pivotal role in supporting the daily operations of our branch. This position involves collaborating with the Manager-Sales and Service and Senior Manager- Service to ensure efficient and effective branch operations, enhance customer service, and drive operational excellence. The ideal candidate will possess strong analytical skills, attention to detail, and a commitment to compliance, member experience and risk management.
Major Duties and Responsibilities
•Assist in overseeing branch operations, ensuring adherence to company policies, regulatory requirements, and industry standards
•Provide support in developing and implementing operational strategies to improve efficiency and customer satisfaction
• Monitor daily branch activities, including transaction processing, account management, and customer service operations
•Collaborate with team members to identify areas for improvement and implement best practices in operational processes
•Assist in training and mentoring branch Team Members to enhance their skills and ensure high levels of performance
•Analyze operational data and prepare reports to track performance metrics and identify trends
•Ensure compliance with all regulatory requirements and internal policies, conducting regular audits and risk assessments
•Act as a point of contact for escalated customer issues, providing timely resolutions and maintaining high customer satisfaction levels
•Support the implementation of new technologies and systems to streamline operations and enhance service delivery
•Participate in branch meetings and contribute to strategic planning initiatives
Qualifications
•Bachelor’s degree in Business Administration, Finance, or a related field
•2-4 years of experience in operations management or a related role within the financial sector
•Strong understanding of financial products, services, and regulatory requirements
•Excellent organizational, analytical, and problem-solving skills
•Proficient in Microsoft Office Suite and experience with financial software systems
•Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment
•Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Ref: Assistant Manager – Branch Operations (HWT Branch
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Victoria Mutual Building Society (VMBS)
- Chief Office: 8-10 Duke Street, P.O. Box 90, Kingston, Jamaica
- (876) 922-8627
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