Assistant Director of Food and Beverage

The Assistant Food and Beverage Director will support the Food and Beverage Director in overseeing the administration of the Division. Key responsibilities include forecasting, budgeting, and training.

Position Responsibilities/ Essential Functions

• Assist the Food & Beverage Director in the short and long-term planning and management of Food and Beverage operations.
• Develop and recommend budgets, marketing plans, and objectives, and manage within approved guidelines.
• Implement and maintain Food and Beverage sales and marketing programs.
• Direct and oversee the professional development of employees within the department.
• Support the implementation of payroll, reports, forecasts, inventory, and budget management for Food and Beverage operations.
• Coordinate Food and Beverage operations with other hotel departments to ensure seamless guest service.
• Resolve customer complaints appropriately to maintain high levels of customer satisfaction and quality.
• Implement procedures to enhance guest and colleague satisfaction.
• Exercise quality control over both food and beverage offerings.
• Ensure compliance with Hyatt service standards and Department of Health regulations through daily walk-throughs.
• Coach and counsel employees to reflect Hyatt's service standards and procedures.
• Manage and train staff in all technical and non-technical aspects of their roles, including adherence to Club standards of quality and service.
• Assist management in controlling costs for all Food and Beverage outlets by monitoring purchasing, maintaining effective profit and loss controls, and aligning labor costs with demand patterns and budgets. 
• Communicate and collaborate effectively with other departments to ensure appropriate staffing levels for events and smooth execution of assigned responsibilities.
• Attend pre-shift meetings before events to understand function details, including hotel and guest expectations.
• Mentor, motivate, and guide staff to ensure success and resolve any on-the-job issues.
• Evaluate performance, provide feedback, and carry out disciplinary actions as needed, in accordance with Hyatt policies and applicable laws

Assistant Food and Beverage Director Requirements and Qualifications

• Minimum of six (6) years of progressive hotel experience, with at least three (3) years in a Management role.
• A Bachelor's degree in Hospitality/Tourism Management or a relevant field; a combination of education and experience may be considered if minimum requirements are not met.
• Fluency in a second language is an asset.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, and PowerPoint.
• Advanced data analysis skills to drive decision-making and optimize operations.
• Demonstrated strategic thinking with the ability to anticipate future trends and challenges.
• Proven track record of introducing innovative solutions and creative approaches to improve efficiency and guest satisfaction.
• Exceptional leadership skills with the ability to inspire, influence, and motivate diverse teams.
• Advanced conflict resolution and negotiation skills, maintaining harmony and productivity within the team.
• Proficiency in managing complex projects, ensuring desired outcomes within scope, time, and budget.
• High adaptability to rapidly changing environments and requirements, demonstrating flexibility and resilience.
• Strong emotional intelligence, with the ability to understand and manage emotions, and handle interpersonal relationships with empathy and insight.
• Strong verbal and written communication skills.
• Physical agility, with the ability to stand or walk for extended periods.
• Excellent time management and organizational abilities.
• Strong problem-solving skills.
• Professional appearance and grooming.
• Flexibility to work weekends, holidays, and a varied schedule.
• A genuine desire to understand and anticipate the needs of others in a fast-paced environment.