Assistant Branch Manager (St Ann, Mandeville, May Pen, Savanna-la Mar)

The Assistant Branch Manager will help to ensure that sales targets are exceeded, while consistently overseeing that customers receive a service beyond their expectations. While we appreciate all applicants, only shortlisted applicants will be contacted

PURPOSE:
The purpose of this position is to assist and support the Branch/Relief Branch Manager with the co-ordination of the day to day operational issues surrounding the running of a branch. The Assistant Branch Manager will help to ensure that sales targets are exceeded, while consistently overseeing that customers receive a service beyond their expectations. This will be achieved through creating and maintaining a motivated and customer orientated work force.

Main Duties & Responsibilities:

Sales and Marketing

• Maximise Sales opportunity to achieve targets
• To ensure that branch achieves targets relevant to Company/ Operations Key Performance Indicators (KPI)
• Ensure that regular branch marketing activities are implemented
• Manage Classic Club Accounts to maximize sales
• Submit weekly head counts for major competitors along with price comparison to Regional Marketing

Stock Management

• Ensure preparation of store for stock take and investigation
• Ensure adequate stock of items being promoted
• Ensure that all stock related documents are processed daily
• Ensure timely reconciliation and printing of Abbreviated Stock
• Monitor Goods on Loan to ensure compliance with Company policy
• Ensure timely preparation and submission of variance reports, perpetuals etc. to Audit Department.

Customer Care

• Ensure that all external customers receive the standard of service as required by the Company’s benchmark
• Foster team spirit among staff to ensure that the goals of the Internal Charter are achieved
• Ensure that all communications between the branch and the Fair Trading Commission and Consumer Affairs Commission are reported to the Charter Manager.
• Sanction all refunds

Merchandising of Store

• Ensure compliance to stock allocation – this should be checked on a weekly basis
• Ensure that the guidelines relating to tagging are adhered to e.g. Managers special, spiffs, regular price tags, bureau of standard tags, POS stickers etc.
• Maintain showroom displays
• Ensure conformance with established housekeeping standards
• Ensure that product alarms are in place and are functional

Responsibility

• Monitor individual staff to ensure achievement of KPIs and targets
• Coach and monitor staff to ensure continuous improvement
• Conduct formal performance reviews
• Ensure that staff members are properly attired in correct uniform, name badges and promotional buttons.
• Ensure proper scheduling of staff to man store e.g. days off, vacation leave,

Security of Store

• Ensure that only authorized persons have access to keys and alarm panels.
• Ensure timely preparation and submission of Incident Reports

Management of Warehouse

• Ensure that all stock ( regular and RP items) are labelled in conformance with Company Guidelines
• Ensure that Branch Stock-holding does not exceed the minimum level

Management of controllable expenses

Responsibility

• Ensure that controllable expenses are within budget
• Risk Management
• Ensure correct legal and corporate policies are posted on site.
• Ensure the branch is always operating within stipulated risk management guidelines.
• Management of Reports/Screen/files

Responsibilities:

• Action the Delivery Differs from Agreement Report
• Action outstanding bookings report on a weekly basis
• Review outstanding deliveries report on a weekly basis – ensure appropriate action
• Review cash account in code five print to ensure that all accounts are being actioned
• Screens to be actioned on a daily basis: incomplete details, Sanction, unpaid,
• Assist with the accounts in the referral screen.
• Complete the following reports weekly:
• Options Gold, Sunday Bookings, Cash & Go and Attendance
• Oversee the updating of DA screen daily to ensure all accounts are actioned within company guidelines

Other Duties

• Any other duties assigned

MINIMUM EDUCATION:

• Tertiary level education, preferably a Bachelor’s Degree in Business Administration or related discipline

REQUIRED SKILLS / EXPERIENCE:

• Minimum 2 years in a supervisory or management position
• Strong interpersonal and communication skills
• Problem-solving skills
• Experience in Sales

REQUIRED PERSONAL CHARACTERISTICS:

• Customer service –oriented
• Team player
• Entrepreneurial
• Results-oriented
• Strong leadership skills
• Determined and energetic
• Strong sense of integrity