Armed & Unarmed Security Officer

Armed & Unarmed Security Officer

Job Title: Armed & Unarmed Security Officer (Customer Service Focused)

Reports To: Security Supervisor / Operations Manager

Job Summary:

We are seeking highly professional Armed and Unarmed Security Officers with strong customer service skills and prior experience in the field. The ideal candidate will be responsible for ensuring the safety and security of personnel, property, and visitors while maintaining a welcoming and professional presence.

Key Responsibilities:

• Security & Protection: Maintain a visible security presence, patrol assigned areas, and monitor surveillance equipment to detect and prevent security threats.
• Customer Service: Provide friendly, professional, and helpful assistance to employees, clients, and visitors while enforcing security protocols.
• Access Control: Verify credentials, check IDs, and regulate entry points to restricted areas.
• Incident Response: Respond promptly to alarms, disturbances, or emergency situations, taking appropriate action as needed.
• Conflict Resolution: De-escalate confrontations professionally and handle difficult situations calmly and efficiently.
• Surveillance & Reporting: Monitor premises via CCTV and other security systems, and document incidents in detailed security reports.
• Emergency Preparedness: Assist in evacuation procedures, first aid, and liaising with emergency responders when required.
• Weapons Handling (For Armed Officers): Carry and operate a firearm safely and in compliance with all legal requirements.
• Adherence to Regulations: Follow all company policies, security protocols, and legal regulations related to security operations.

Requirements & Qualifications:

• Experience: Minimum 2-5 years of experience in security, law enforcement, military, or a related field.
• Education: High school diploma or equivalent required; additional security training or certification preferred
• Licensing & Certification:
  • Armed Officers: valid firearm permit and proper training in firearm handling and safety and be willing to be trained
• Skills:
  • Vverbal and written communication skills.
  • Strong observational and problem-solving abilities.
  • Customer service experience in a security-related environment is a plus.
  • Ability to remain calm and professional in high-pressure situations.

Preferred Qualifications:

• Prior experience in hospitality, retail, or corporate security settings.