Applications Specialist

The Applications Specialist is responsible for providing excellent customer service by ensuring that web or payment portals, intranets, applications and databases at all locations are always kept fully functional.

JOB SUMMARY

Responsible for providing excellent customer service by ensuring that web/ payment portals, intranets, applications and databases at all locations are kept fully functional at all times by doing regular backups and maintenance of all systems with specific focus on the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications.

KEY ACCOUNTABILITIES

• First line support for all calls / emails/ tickets relating to issues on web/ payment portals, intranets, applications and databases.
• Support and maintain the various enterprise applications, portals and databases.
• Develop and maintain documentation for various applications, portals and databases.
• Support Finance in billing/invoicing/revenue assurance operations.
• Evaluate and implement new systems and procedures that add value to the business.
• Schedule, communicate and execute maintenance activities.
• Adhere to the company’s and department’s KPIs.
• Ensure adherence to applicable HSE legislation and policies as far as reasonably practicable.
• Commit to attending all required HSE training.
• Ensure all HSE assigned Key Performance Indicators (KPIs) are fulfilled on a continuous basis.
• Oversee and participate in all HSE assessments for projects and consult with HSE Team where necessary (ensuring proper use of PPE, completion of Job Safety Analysis documents (JSAs), Proposal Contract and Project (PCP) Forms [where applicable]).
• Perform any other related duties assigned from time to time

KEY KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s Degree - Information Technology, Information Systems, Information Management or equivalent

• At least two (2) years’ experience in I.T. inclusive business systems analysis, software development and implementation

• Knowledge of operating systems, servers, databases, local area networks, wide area networks and server / network / application security.

• Knowledge of Microsoft enterprise applications such as MS Dynamics AX and CRM would be an asset.

• Knowledge of database design and concepts as well as SQL.

• Knowledge of Microsoft and MySQL databases.

• Knowledge of the SDLC – Software Development Life Cycle

• Knowledge of office productivity tools