The Applications Specialist is responsible for providing excellent customer service by ensuring that web or payment portals, intranets, applications and databases at all locations are always kept fully functional.
JOB SUMMARY
Responsible for providing excellent customer service by ensuring that web/ payment portals, intranets, applications and databases at all locations are kept fully functional at all times by doing regular backups and maintenance of all systems with specific focus on the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications.
KEY ACCOUNTABILITIES
KEY KNOWLEDGE, SKILLS AND ABILITIES
Bachelor’s Degree - Information Technology, Information Systems, Information Management or equivalent
At least two (2) years’ experience in I.T. inclusive business systems analysis, software development and implementation
Knowledge of operating systems, servers, databases, local area networks, wide area networks and server / network / application security.
Knowledge of Microsoft enterprise applications such as MS Dynamics AX and CRM would be an asset.
Knowledge of database design and concepts as well as SQL.
Knowledge of Microsoft and MySQL databases.
Knowledge of the SDLC – Software Development Life Cycle
Knowledge of office productivity tools