Application and Helpdesk Analyst

Application and Helpdesk Analyst

Salary: TT$6,200.00

Location: Freeport

Employment Type: Permanent

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles queries from internal customers by assigning, logging, tracking, researching and resolving.
• Provides information and assistance to management and System Support Officers regarding support activities and in troubleshooting problems.
• Assists in user and functional acceptance testing; and assists in training in the key IT systems. 
• Manages User Access Rights on IT systems.
• Logs Hardware and Software issues encountered by branches and head office to external vendors/third parties and track through to resolution.
• Develop, modify, prepare, produce and run reports as required by the business.
• Performs any other duties as required by the line manager.

JOB SPECIFICATION:

Qualification / Education and Experience

• Associate degree in Computer science.
• Five (5) GCE/CXC Ordinary level passes including Mathematics and English Language.
• Proficient in Microsoft Suite, with intermediate skills in MS Excel.

• One (1) years’ experience in a customer service environment with one (1) year experience in using Microsoft Suite.

Knowledge, skills and abilities

• Must be organized, goal-oriented, persistent and committed, customer-focused, assertive, able to cope well in stress-related environments and possess computer literacy skills.
• Proper telephone etiquette.
• Strong analytical and problem-solving skills.
• Knowledge of Networking and SQL will be an asset.
• Excellent written and oral communication and interpersonal skills.
• Flexible, able to work in a team.