Apparel Trainer

Job Title:  Apparel Trainer

Start Date: January 13, 2025

Location: Montego Bay

Reporting to: Training Lead

Overview of Role:

Reporting to the Training Lead, the Apparel Trainer is a highly focused position. The Apparel Trainer will have the responsibility to ensure a service-oriented and professional working environment by training and supporting Inbound web and Telesales team members and executing necessary actions to insure require product knowledge.

PRIMARY RESPONSIBILITIES:

• Training:
• To Support and conduct Apparel product and decoration training sessions, including new product and decoration introductions. To enhance team members' product knowledge and customer service skills.
• To Develop appropriate training content to focus and support Apparel related category’s sales growth.
• Provide Guidance, and support on Apparel to the customer care/ Inbound Web and TeleSales teams.
• Communication and Coordination:

• Work closely with the Merchandising team to identify training needs to develop product knowledge in line with market and consumer expectations and Company standards.

• Collaborate with other departments, including sales, marketing, and operations, to ensure customer satisfaction.
• Serve as a liaison between customers and internal teams to ensure seamless communication and problem resolution.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement of customer experience.
• Quality Assurance:
• Advice on quality standards based on customer interactions.
• Participate in regular audits of customer service interactions to ensure adherence to established standards.
• Proactively identify areas for improvement in either the product offering or customer experience.
• Analyze customer feedback and implement initiatives to address common concerns and improve satisfaction.
• Identify opportunities to exceed customer expectations and contribute to brand loyalty.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor's degree in Apparel, Business, Customer Service, or a related field.
• Minimum 3 years’ experience in a similar role with experience in Training/Coaching Sales agents
• Proven experience in a customer service leadership role, preferably in the retail or promotional apparel industry.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Effective communication and conflict resolution skills.

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).​

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.