After Sales Manager

After Sales Manager

About the Role

As our After Sales Manager, you will oversee and manage all after-sales service operations, ensuring top-tier customer satisfaction, efficient servicing and installations, timely resolution of complaints, and effective management of warranty claims. This role plays a vital part in building long-term customer relationships and reinforcing our commitment to quality and reliability.

Key Responsibilities

• Lead and manage the after-sales service team (technicians, admin support, customer service).
• Oversee service scheduling, technician dispatch, and workflow tracking in SAP.
• Ensure swift resolution of service-related customer complaints and requests.
• Manage warranty and repair claims with suppliers and manufacturers.
• Coordinate with the Warehouse and Spare Parts teams to ensure parts availability.
• Collaborate with Sales, Finance, and Communications departments to ensure seamless after-sales support.
• Monitor service trends, implement process improvements, and ensure AEO compliance.

What We’re Looking For

• Bachelor's degree in Business Administration, Engineering, or a related field.
• 5+ years' experience in after-sales service management, preferably in air-conditioning or appliance servicing.
• Strong technical knowledge of our product lines.
• Proven experience in team leadership and customer satisfaction improvement.
• Familiarity with SAP or other ERP systems is an asset.
• Strong communication, organizational, and problem-solving skills.

Why Join Us?

• Be part of a growing, customer-centered company with a strong reputation.
• Lead a critical function that directly impacts customer loyalty and business success.
• Collaborate with a dedicated team across multiple departments.