Administrator - Legal

Administrator - Legal

Primary Responsibilities:

• Identify defaulted and/or delinquent accounts that are in line with criteria for legal action.
• Prepare legal letters for distribution to delinquent customers.
• Conduct follow-up calls on all legal letters distributed to customers.
• Retrieve, prepare and submit all company documents for accounts designated for legal action to the local law courts and attorneys.
• Follow-up on court submissions to ensure the effective recovery of bad debt within the shortest possible timeframe.
• Maintain an accurate, up-to-date database on all customer payments and letters distributed as well as any current court matters.
• Receive and process payments to external agencies in accordance with company guidelines.
• Complete status reports on pre-legal, legal and bad debt accounts including payments recovered.
• Negotiate settlement of delinquent accounts in accordance with Company’s guidelines.
• Perform any other reasonable and related duties as delegated from time to time by Management.

 Knowledge, Skills and Competencies Required:

• Knowledge of operations and products in a Consumer Finance Department
• Knowledge of Hire Purchase Act
• Ability to work as part of a team as well as on one’s own.
• Maintains a high standard of honesty and ethical behavior.
• Must be organized, goal-oriented, self-motivated, detail-oriented, persistent and committed, able to cope well in stress-related environments and possess computer literacy skills.
• Excellent stress management skills.
• Excellent written and oral communication and interpersonal skills.
• Ability to work under minimal supervision and in a team environment, meet deadlines and respond to concerns and issues on very short notice.
• Analytical and problem-solving skills.

 Education and Experience Required:

• Five (5) CXC passes including Mathematics and English Language.
• Two (2) years’ relevant experience.
• Experience in a customer service environment would be an asset.
• Experience in high-risk debt collection.
• Experience in presenting delinquency matters in a Court of Law would be an asset.