Administrative Services (ASK) Senior Officer (K-JESS)

The Administrative Services Senior Officers work in our virtual business center environment, serving in a vital role and providing excellent customer service and administrative support to KPMG’s partners, managing directors, directors, senior managers, and managers.

OUR TEAM IS EXPANDING!

KPMG Jamaica has a delivery center named “Jamaica Extended Support Services” (JESS) operating from the Kingston office, which is contracted to provide back-office support to its member firm KPMG United States (“the Client”). Team members within the delivery center work with the Client’s stakeholders under a team extension model to support the Client’s back-office operations.

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JOB SUMMARY:

The JESS Administrative Services resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Administrative Services team including, but not limited to customer communications, collaboration with internal KPMG teams, supporting client engagements, reconciliations, client and market research, document processing, data analysis, PowerPoint presentations, coordinating meetings and training events, and booking travel.

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The JESS Administrative Services Senior Officer reports primarily to the JESS Administrative Services Team Lead but will also take direction from other Client team members who are accountable for supported work.

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Core functions

The Administrative Services Senior Officers work in our virtual business center environment, serving in a vital role and providing excellent customer service and administrative support to KPMG’s partners, managing directors, directors, senior managers, and managers. This is a dynamic, high-energy position. Current core responsibilities may include:

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Service Delivery

• ​Provide proactive customer communication and prompt responses to messages

• ​Collaborate with KPMG internal teams to support requests
• Support client engagement management, including creating and managing invoices, drafting client engagement letters using     firm standard templates, conducting time and expense reconciliations, processing payables, and other activities
• Perform SYNC Client Relationship Management updates and edits
• Research and book travel reservations
• Coordinate and schedule conference rooms for meetings
• Format documents
• Compile/edit spreadsheets using intermediate and advanced Excel functions
• Edit PowerPoint presentations
• Process purchase requisitions and invoices
• Assist with onboarding new hires
• Conduct client and market research
• Update and format resumes for inclusion in proposals or posting on the KPMG portal
• Ability to manage multiple and complex assignments across all line of business
• Assist in the training of new joiners on in-scope tasks
• Provide and or assist with refreshers training/ upskilling of existing team members
• Provide subject matter expertise and work with the team leads to provide next-level support for junior team members
• Assist with quality review and quality assurance initiatives
• Assist with and conduct random audits in keeping with the quality management process and other standard operating procedures.
• Contribute to and facilitate best practice sessions to guide process improvement
• Exercises independent judgment in creating and selecting ways to complete work assignments
• Analyzes and addresses issues by evaluating different alternatives within a wide variety of established procedures
• Supports effort to meet deadlines
• Conduct research to resolve case issues by reviewing vendor information, previous employee   correspondence, leveraging Client systems, etc.)
• Interacts with Client stakeholders daily to resolve questions and/or provide updates
• Provides Client with ideas on process improvements such as performing the work differently or through automation efficiencies

Education/Experience

• ​Bachelor’s Degree in Business Administration or related field from an accredited college nor university
• ​Minimum three years of relevant work experience within Administrative Services or a similar capacity

Special Conditions

• Expected to work in a fast-paced team environment
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities
• May be required to work extended hours periodically or on public holidays

Only applications submitted via the job's webpage will be considered.

Please view the Job Description and APPLY HERE .

Learn more about JESS here: K-JESS Homepage 

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