Administrative Assistant

The Administrative Assistant provides comprehensive administrative and clerical support to ensure the efficient operation of Stationery World and Book Center Ltd. This role requires excellent organizational and communication skills,

Job Title: Administrative Assistant

Department: Administration

Reports To: Office Manager/General Manager

Job Summary:

The Administrative Assistant provides comprehensive administrative and clerical support to ensure the efficient operation of Stationery World and Book Center Ltd. This role requires excellent organizational and communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities:1

• General Administrative Support:

• Answer and direct phone calls, take messages, and respond to inquiries.

• Greet and assist visitors,2 customers, and vendors.

• Manage incoming and outgoing mail, packages, and deliveries.

• Maintain and organize filing systems, both physical and electronic.

• Schedule and coordinate meetings, appointments, and travel arrangements.

• Prepare and distribute memos, letters, and other documents

• Customer Service:

• Assist customers with inquiries and provide information about products and services.

• Handle customer complaints and resolve issues in a timely and professional manner.

• Assist with processing customer orders and returns.

• Data Entry and Record Keeping:

• Enter and maintain accurate data in company databases and spreadsheets.

• Generate reports and presentations as needed.

• Maintain accurate records of office expenses and purchases.

• Financial Support:

• Other Duties:

• Assist with special projects and events as assigned.

• Perform other administrative tasks as needed to support the efficient operation of the company.

Qualifications:

• Associate's or bachelor's degree preferred.

• Proven experience as an administrative assistant3 or in a similar role.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint,4 Outlook).

• Excellent communication and interpersonal skills.

• Strong organizational and time-management5 skills.

• Ability to prioritize tasks and meet deadlines.

• Attention to detail and accuracy.

• Ability to maintain confidentiality.6

• Experience with basic bookkeeping is an asset.

• Experience with Point of Sale systems is an asset.

Skills:

• Excellent verbal and written communication.

• Strong organizational and multitasking abilities.

• Proficiency in data entry and record keeping.

• Customer service oriented.

• Ability to work independently and as part of a team.

• Problem-solving skills.

Personal Attributes:

• Professional and courteous demeanor.

• Reliable and dependable.

• Positive attitude and strong work ethic.

• Ability to adapt to changing priorities.