Responsible for ensuring the timely collection of customer payments, resolving payment discrepancies, and maintaining accurate financial records.

Application Requirements

Applicants for the Collections Specialist position are required to meet the following requirements:

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or minimum 5 CXC subjects, including Mathematics and English

• Excellent negotiation and communication skills (both verbal and written)

• Strong problem-solving and decision-making abilities.

• High level of organization and time management to meet deadlines.

• Ability to work independently and in a fast-paced, target-driven environment.

• Strong attention to detail and ability to handle confidential information responsibly.

• Excellent listening, reasoning & logic, comprehension and speaking ability

• Proficiency in Microsoft Excel and other spreadsheet software (e.g., VLOOKUP, Pivot Tables, formulas)

• Experience with accounting software

• Strong data entry skills with high accuracy

• At least 2 years’ experience in Collections or Receivables

Job Summary

Employment Type: Full Time

The Collections Specialist is responsible for ensuring the timely collection of customer payments, resolving payment discrepancies, and maintaining accurate financial records. This role requires strong communication, organization, and problem-solving skills to effectively manage receivables and maintain positive customer relationships.

Key Responsibilities

• Customer Communication & Collections

• Proactively contact customers via phone and email regarding upcoming, current, and past-due balances.

• Professionally negotiate payment arrangements and follow up on outstanding invoices.

• Record-Keeping & Documentation

• Maintain accurate collections records and update the company’s ERP system per departmental procedures.

• Ensure proper organization and management of receivables files and related documentation

• Reporting & Performance Metrics

• Contribute to the preparation of receivables reports as needed

• Track and achieve monthly collection quotas and maintain daily call volume targets

• Collaboration & Process Improvement

• Work closely with internal teams (e.g., Finance, Sales, Customer Support) to optimize collections processes.

• Identify and suggest process improvements to enhance efficiency and reduce overdue balances.