Accounts Receivable Assistant

The Accounts Receivable Assistant is responsible for collecting payments for services and goods that are sold to clients, with a focus on customer satisfaction and administration.

Job Summary

The Accounts Receivable Assistant is responsible for collecting payments for services and goods that are sold to clients, with a focus on customer satisfaction and administration. This typically involves sending bill reminders and statements to clients, posting financial transactions to an accounting system and making bank deposits, while spending significant time on the phone with clients answering account-related questions.

Functional Expertise

• Maintains and updates customer files
• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment
• Creates reports regarding the status of customer accounts as requested
• Research customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff
• Collaborates with the Team Lead to reconcile accounts receivable, periodically
• Generates monthly billing statements based on the general ledger
• Copies, files, and retrieves materials for accounts receivable as needed
• Relays changes of information to appropriate employees
• Conducting credit checks on new and potential customers
• Implementing debt collection policies and regulations of the company
• Ensuring the timely collection of payments
• Negotiating with customers in cases when non-payment occurs
• Preparing monthly feedback reports on payment collections
• Reconcile group customer accounts and ensure that payments are received on time
• Keeping records of invoices, deposits, and all correspondence regarding payment collection
• Remaining informed of any legislative procedural training regarding debt collection
• Participate in internal and external audits. Work with Management to monitor controls and compliance
• Perform due diligence
• Prepare ad hoc and ongoing reports
• Closes out months in accordance with accounting calendar. Performs proper cut-off procedures based
• Reconciling customer accounts as necessary and follow up on all queries within the assigned timeframe
• Assist with the budgeting process as it relates to receivables, collections and intercompany
• To assist with any finance related projects as they arise
• To perform any duties which may be related but not limited to the above as requested by Management
• Understand the accuracy of information that is available and utilize the most accurate/relevant data available to resolve problems, answer questions
• Responsibilities in analyzing data to determine further areas of focus; decisions about reasonableness and accuracy are involved in this analysis
• Planning and organizing workload to effectively meet deadlines.

Engagement

• Collaborates and builds effective relationships with stakeholders to form successful partnerships across the enterprise
• Displays excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to understand core business drivers

Driving Results

• Thorough understanding of assigned goals and objectives
• Adherence to timelines and deliverables, monitoring self-performance to ensure achievement of results
• Analyzes information, problems, and issues to recommend effective solutions
• Assist with new process implementations. Identify and suggest implementations of process and system enhancements to continuously improve operations
• Self-starter with strong work ethic, passion for learning, and a desire to accomplish tasks with excellent

Qualifications & Experience

• CAT or ACCA Qualifications (Business, Accounting etc.) will be an asset
• Qualifications in Accounts Receivables
• Proficient in Microsoft Office Suite, with special emphasis on Microsoft Excel
• At least 1 year experience in an accounting environment
• CAT or ACCA Qualifications will be an asset