Account Maintenance Clerk (Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Account Maintenance team in the capacity of:

Account Maintenance Clerk (Contract)

Contribute to exceptional client experience by providing professional and attentive service to branch network & business units by accurately performing account maintenance transactions.

Take personal accountability for delivering superior client experience including, effective problem resolution.

Location: Kingston

As an Account Maintenance Clerk, you will:

• Deliver quality client service according to Sagicor Bank Client Service Standards.
• Assume ownership of issues/ concerns at first point of contact.
• Maintain confidentiality and privacy of clients' accounts, documents and transactions.
• Conduct Pre-Account Opening verification activities as appropriate for each product.
• Create new clients' records and accounts.
• Perform Post-Account Opening Review to ensure compliance with KYC/ POCA & SBJ operating guidelines.
• Maintain client records and accounts.
• Create and maintain e-Bank Profiles, Credit Card Accounts, Standing Instructions and Direct Advantage profiles.
• Set-up & maintain debit cards.
• Scan & upload KYC documents & signatures to the system, T24.
• Log incoming and outgoing client files and requests.
• Perform other related duties assigned from time to time.

What do you need?

• Associate's or Bachelor's Degree in Banking & Finance, Business Administration or related field from a recognized tertiary institution. 
• Knowledge of Microsoft Office Suite of Products including spreadsheet and word processing applications. 
• Knowledge of Commercial Banking Operations & POCA regulations is a distinct advantage.
• High degree of accuracy and attention to detail.
• Ability to work in a fast paced environment.
• Strong time management skills.
• Effective communication & interpersonal skills.
• High degree of initiative & effective problem-solving skills.
• Effective team player.
• Ability to work with little supervision.
• Knowledge of customer service principles.

 If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than October 4, 2024. 

While we appreciate all applications, only shortlisted candidates will be contacted.