AIRPORT REPRESENTATIVE – BASSETERRE, ST KITTS & NEVIS (SKB)

This position will report to the Area Manager, Eastern Caribbean and will be based in Basseterre, St. Kitts & Nevis.

The selected candidate will assist in developing, promoting, and enhancing the Company’s image and reputation by providing prompt, efficient, and courteous customer service in passenger handling activities at the check-in counters, departure gates, and arrival halls.  He/she will coordinate the processes relevant to ramp operations to achieve the station’s on-time performance targets.  He/she will also manage the outsourced supplier in line with the terms and conditions of the Service Level Agreement (SLA).

KEY DELIVERABLES:

• CUSTOMER SERVICE: 

Ensures excellent customer service delivery by providing airport operations with the appropriate resources in accordance with the organisation's operational direction and the applicable regulatory compliance objectives.

• OPERATIONAL EFFECTIVENESS:  

Ensures effective and efficient utilisation of assigned resources to ensure that customer service deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.

• SAFETY AND REGULATORY COMPLIANCE: 

Executes corporate safety, security, and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements and operational and quality standards.

• RELATIONSHIP MANAGEMENT: 

Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities in the requisite state.

PERSON SPECIFICATION: 

You must have a minimum of five (5) years’ experience in a similar role, preferably in a large multinational airline.  You must possess a Bachelor’s Degree in Business Management Administration or a related field, with a High School Diploma or equivalent qualification. You must have extensive knowledge of the airline industry’s regulatory requirements for safety, operations and security and demonstrate the ability to supervise and lead a team.  You must be proficient in the use of MS Office. 

You are required to have a strong customer service orientation and demonstrate the ability to perform effectively in a fast-paced, deadline-driven environment.   You must possess excellent time management skills and be able to multi-task. 

You will have excellent verbal and oral communication skills and be able to communicate with all levels within the organisation.  To complement your technical competencies, you must display a positive attitude. 

You must be willing to work shift hours and be able to work independently within clearly defined guidelines.

You will be subject to a Security background check. You must acquire and maintain a valid Secure Identification Display Area (SIDA) badge and must obtain Customs Clearance.  Additionally, in accordance with immigration laws of Basseterre, St Kitts & Nevis, the incumbent must demonstrate his/her legal right to work in the assigned jurisdiction.