2. DIMENSIONS: |
Responsibility for Human Resources Responsible for Operations Responsible for Health & Safety Responsibility for Capital Resources | Efficient maintenance of staff records, training, mentoring, development, disciplinary and grievance, work rosters and scheduling These are delivered consistently and in line with company Service Level Agreement. Delivers Key Performance Indicators and delivery of Quality Monitoring Target as specified within the control document. Ensures training and compliance with all H&S and Infection Control policies and procedures. Ensure that all near risks, incident are reported in line with Policy & Procedure Works within departmental budget to ensure delivery of Financial Budget. Manages stock supply and levels to ensure delivery. Actively looks for means to improve cost efficiency with regards to all areas of responsibility and control |
3. RESPONSIBILITIES: |
Staff - Maintains a professional manner and high level of customer service at all times.
- Ensures that all staff are adequately trained to execute tasks handed to them.
- Scheduling staff as required to carry out all cleaning duties within the hospitals.
- Take responsibilities for reviewing a safe system of work for all staffs, to ensure a safe working environment.
- Raise any concerns over Health & Safety breaches in accordance with company Procedure
- To create and maintain discipline on a contract site in order that the agreed specification is caried out within set budgets.
- Complies with hygiene, health and safety policies and procedures in accordance with legislation and ICL practice requirements.
- Fosters a positive working atmosphere within department focussing on Health and saftety, service excellence, staff welfare, open lines of communication and team spirit.
- Maintains confidentiality of all information and material received or communicated at TCI Hospitals.
- Ensuring Best practices at all times.
- Managing Performance Management and personal development of staff.
Finance - Works within set budget for all business commodities, (labour, equipment, supplies, consumables, sundries)
- Required to work to manage, report and control departmental budget.
Payroll & HR - Processing of Timesheets & managing staff payroll issues.
- Management of labour costs to ensure delivery of departmental budget.
- Actively manages work performance of members of team, through recognition and reward for excellence, and performance management where improvement is required.
- Monitoring and Record Keeping of staff attendance, illnesses and holidays to ensure staff coverage.
- Works with FM Management to actively reduce the % of work permit holders within the work force.
- Works with FM Management to ensure compliance relating to Work Permit Documentation on an ongoing basis.
Purchasing - Ensuring all purchases are made in line with the annual budget guidelines and contractual requirements.
- Uses company electronic purchasing package to raise Purchase Orders, manage supplier performance and recharge items that do not sit within FM costs.
- Product ordering and inventory.
- Budget awareness in relation to ensuring all costs are managed efficiently.
- Cost efficiency and bench marking excercises with support from Senior Team.
Administrative - Generating monthly KPI report for Facilities Management.
- Maintaining an efficient Filing system of staff records and clinical disbursements.
- Contributes to monthly management report for submission to the Board
- Works with Administration to improve communication at all levels within department through use of email, posters, verbal and formal communication
Health & Safety - Works within all company policies and procedures
- Fosters a safe working culture within team by use of regular communication, training, reporting of near misses and monthly meetings
- Trains all team members within control in relation to H&S
- Actively contributes as part of H&S committee
- Actively works as part of FM team in relation to on call for Disasters, Emergencies and Mass Casualty procedures
- Actively works as part of FM team with regards to internal drills and codes to ensure emergency readiness
General - Attends inservices and participates in continuing professional development opportunities.
- Attends daily operations meeting with FM team.
- Works on a daily basis to ensure open communication with Clinical team to develop relationships, improve response times, and deliver services to assist in support of patient care.
- Performs other professional duties as may be assigned within his/her scope and ability.
- Maintains confidentiality of all information and material received or communicated at TCI Hospitals.
- Demonstrates active leadership, development and mentoring skills and is an ambassodor for the organisation
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4. DECISION MAKING AUTHORITY: |
Under minimal direction of Facilities Manager; has high degree of independent responsibliity for day-to-day function of Department |
5. KEY RELATIONSHIPS: |
FM Management Team, Department staff, TCI Hospitals Domestic & Portering staffs, Clinical Team, Members of Public |
6. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB |
Education Qualifications Training | Required - Bachelor's or equivalent degree in Hospitality
- Housekeeping Training (Vocational or Inhouse)
- Infection Control Training (Voacational or Inhouse)
- Management Qualification (Vocational or Inhouse)
- Health & Safety Qualification (Vocational or Inhouse)
- Customer Service Qualification (Vocational or Inhouse)
- Creole/French advantageous, but not essential
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Experience | - At least 5 years previous experience leading a team in a similar environment
- Experience within a multicultural, multi lingual team
- Ability to work as as part of the Management Team
- Ability and confidence to deal with the public
- Prior healthcare experience preferred
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Demonstrated Skills/Abilities | - Excellent communication skills (written and spoken)
- Ability to work to timeframes
- Competent in MS Word, Excel and email
- Ability to use own judgement and initiative
- Ability to work under pressure
- Non-confrontational in conflict situations
- Strong verbal and written communication
- Strong Team player
- Excellent Leadership Skills
- Confident in liaising with members of the public
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Personal Attributes | - Reliable
- Motivated
- Leadership Skills
- Excellent Problem Solver
- Excellent Presentation & Personal Hygiene Standards Neat and tidy
- Patient and calm under pressure
- Resourceful
- Flexible and approachable
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