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ACCOUNT MANAGER-CLIENT RELATIONS (Insurance) - BARBADOS
Beacon Insurance Company Limited
- Bridgetown
- Not disclosed
- Permanent full-time
- Updated 31/01/2025
- Human Resources
The Account Manager – Client Relations is to be the primary support to the Senior Account Manager, Client Relations in overseeing a portfolio of customers, driving best practices and service, while increasing customer satisfaction and business retention.
KEY POSITION RESPONSIBILITIES:
- Conduct awareness sessions to ensure understanding of plan benefits and utilization.
- Conduct Plan Administrator training to ensure understanding of benefits and service processes.
- Effectively communicate and engage with external customers to ensure quality service delivery at all times
- Monitor premium status of plans and liaise with plan administrators to ensure that premiums are remitted in accordance with collections procedure.
- Resolve escalated queries through available systems or via personnel within responsible departments.
- Act as a liaison between BEACON and Group clients/brokers/agents to ensure insureds are adequately educated about their Group benefits
- Act as a liaison between BEACON and Group clients/brokers/agents to ensure plan administrators are adequately educated about their Group benefits & processes.
- Conduct Soft Underwriting review of new business proposals for submission to Underwriting team.
- Prepare, collate and review service performance reports for discussion with clients and/or producers.
KEY TECHNICAL COMPENTENCIES:
- Knowledge and understanding of the core principles of insurance and how this is applied on a day-to-day basis.
- Ability to develop and conduct presentations to a wide variety of audiences using a presentation package such as Power Point.
- Knowledge and understanding of the range of insurance products and services available in the market.
- Knowledge and understanding of regulatory requirements and how to meet these on a day-to-day basis.
- knowledge of how claims should be handled and managed.
- Knowledge of how claims should be handled and managed.
- Strong ability to listen actively, think under pressure, articulate their point of view, and compromise where applicable.
QUALIFICATIONS AND EXPERIENCE:
- A Bachelor’s degree in Marketing, Sales or Business Administration.
- An MBA would be considered an asset.
- LOMA certifications in Life and/or Group Insurance will be considered an asset.
- ACS certification in Life and /or Group Insurance will be considered and asset.
- Three (3) years prior experience in the sales and /or services industry.
- Two to three (2-3) years of client/account management experience and EB Health and Life Products, services and operational processes.
- One (1) or more years of experience in providing high level support to executives.
Position is only open to candidates situated in Barbados.
PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Ref: BICL 123
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Beacon Insurance Company Limited
- #13 Stanmore Avenue, Port of Spain, Trinidad West Indies
- 1 (868) 625-1113
