Training Officer

The Training Officer is responsible for planning, coordinating and delivery of training programs to employees. The Officer will work with Executive Management, managers, supervisors and subject matter experts to identify training needs, create content and develop learning programs.

SPECIFIC ACCOUNTABILITIES INCLUDE:

1. Reviews annual staff performance appraisals , within three months following the end of the financial year, to identify employee performance gaps and training needs to inform the annual training calendar and the coordination and facilitation of training and development sessions.
2. Undertakes annual training needs assessment and skills audit related activities, as agreed upon, to obtain an accurate snapshot of the workforce training requirements, for effective employee development planning.
3. Collaborates with Executive Management and department management teams to develop strategy-aligned training programs ensuring that training initiatives deliver the desired results.
4. Prepares training reports and analyses within agreed upon timeframes, maintains updated records, tracks and assesses the progress of trainees’ participation in training and development programmes and measures outcomes against established KPIs.
5. Coordinates and evaluates orientation activities for new hires and drafts instructional manuals, onboarding materials, and other relevant documentation as required.
6. Continuously reviews and implements new employee onboarding and orientation initiatives to assure that new employees have a satisfactory or better employee experience.
7. Evaluates training effectiveness within one working day following the training and makes recommendations for improvements, where necessary.
8. Measure, tracks and reports return on investment or return on expectations for all training following six months to one year of the training event.
9. Processes approved training requests in a timely manner and communicates all training initiatives to the relevant personnel within established standard time and perform the necessary follow-up with stakeholders to ensure training activities are completed according to schedule.
10. Coordinates job rotation, job enrichment and job enlargement exercises and other related activities and facilitates training and capacity-building sessions which would allow employees to gain new or improve existing skills to improve employee satisfaction and engagement.
11. Administers the learning and development staff benefit in accordance with policy, established procedures and practices including the preparation and administration of bonds.
12. Prepares annual training calendar and monitors same on a monthly basis to ensure training activities are progressing as planned and identifies areas requiring improvement.
13. On a monthly basis, track department capacity building plans to ensure scheduled capacity building sessions are held and provide quarterly status reports to the Executive Manager – Human Resources and Talent Management for reporting.
14. Coordinates technical and supply requirements and other logistics related to training events, organises training materials, considering different learning styles, and oversees training programs ensuring effective communication and efficiency.
15. Assists with the evaluation of external training providers and courses and training providers for possible utilization by the Bank to determine what best suits the Bank’s needs and to achieve a good return on investment.
16. Supports training facilitators scheduled to deliver training programmes on behalf of the Bank by arranging and participating in pre-training meetings, attending training sessions to ensure all arrangements are in place and provide support to the participants and training facilitators.
17. Administers the Bank’s approved Learning Management System (LMS) and coordinates with various departments to develop content for employee consumption. This includes carrying out activities related to content authoring, data management, user management and support and course management.
18. Analyze and report on LMS metrics, inclusive of participation and completion rates of training to the Executive Manager, Human Resources and Talent Management on a quarterly basis.
19. Escalate, where necessary, non-completion of mandatory training to the Executive Managers and department management team within established time.
20. Maintains technical expertise and knowledge of best practices in learning and development trends, changes and developments, and service strategies.  Recommends new learning and development approaches, modifications or changes that will improve efficiency and/or effectiveness.
21. Researches and stays abreast of the latest HR technologies and training software to ensure the Bank’s learning tools and resources are in accordance with current industry trends and meet the evolving strategic and learning needs of the Bank.
22. Develops and maintains user manual / procedures manual for the Bank’s LMS to ensure a seamless user experience for users.
23. Manage the Bank’s training room booking schedule and supervise the use of the room before and after training sessions to ensure the delivery and security of devices and items used during the training.
24. Performs other related duties as assigned to support overall organization and employee development initiatives.

EDUCATION AND WORK EXPERIENCE

1. Bachelor’s degree in human resources, education, business, or a related field.
2. Certified Professional in Learning and Performance (CPLP) or the Certified Training and Development Professional (CTDP) an asset.
3. A minimum of 3 years of related work experience in human resource management, mentoring, coaching or training.
4. Sound understanding of Human Resources Management, organisational development, change management, effective communication, presentation, facilitation, project management, and evaluation.
5. A high level of computer literacy and experience in the use of learning management tools and HRIS

COMPETENCIES INCLUDE

1. Leadership
2. Change Leadership
3. Strategic Thinking
4. Strategic Influencing
5. Building Strategic Relationships
6. Developing and Coaching Talent
7. Customer Focus
8. Results Focus
9. Self-awareness and Personal Development

A competitive salary and benefits package, commensurate with qualifications and experience will be offered to the selected candidate.