SENIOR SUPPORT SERVICES OFFICER

WE'RE HIRING SENIOR SUPPORT SERVICES OFFICER CI$52,092.00 to CI$60,768.00 per annum The Credit Union is a dynamic, member-driven, savings and loans in ...

WE'RE HIRING
SENIOR SUPPORT SERVICES OFFICER
CI$52,092.00 to CI$60,768.00 per annum

The Credit Union is a dynamic, member-driven, savings and loans institution that integrates, preserves, and cultivates champions and visionaries in order to improve the lives of our local community. Differing in both philosophy and structure from other financial institutions, not just through positive economic and social change, but by members helping members that operate not for profit but for service. As an organization of collaboration and innovation, we welcome applications from individuals that want to further their careers in a growing, family-oriented environment, that endeavors to enrich the lives of our members and the community we serve.

PRINCIPAL ACCOUNTABILITIES:
• Provide customer service support to all existing and prospective Credit Union Members
including handling complaints at source, providing general assistance to a variety of
requests, and responding to inquiries related to the Credit Union's, Products and Services;
• Promote the advantages of becoming a member of the Credit Union and educate our
members on the benefits of our Products and Services, including our Shares account & the
dividend payout;
• Primarily responsible for the onboarding of new members including opening of new
accounts;
• Complete daily and monthly reporting as assigned by the Manager of New Accounts &
Support Services;
• Assist with any ad-hoc projects or information gathering activities that are requested by the Manager, New Accounts & Support Services, and other members of Management

QUALIFICATIONS & EXPERIENCE:
• A High School Diploma with at least 3 O' Level passes in Math, English & Accounts.
• At least 3 years' work experience in a related field.
• A professional AML-related certification (e.g., AMLCA or ICA) is highly desirable.
• Banking experience would be advantageous.
• Working knowledge of the on-boarding process practiced by financial institutions,
including a good understanding of standard KYC and other due diligence requirements.

SKILLS/ATTRIBUTES:
• Excellent communication and customer service skills;
• Detail-oriented with a commitment to accuracy;
• A proactive approach to trouble shooting issues identified, including applying reasonable judgement and problem-solving skills in arriving at a resolution;
• Strong relationship management and interpersonal skills, including the ability to recognize the unique values, perspective, and ideas of individuals; and empathizes with colleagues and members to understand their needs and concerns;
• The ability to interpret and apply the Credit Union policies and procedures to daily activities when serving our members;
• A strong sense of integrity and a commitment to maintaining confidentiality; and
impartiality in executing all tasks;
• The ability to apply sound decision-making skills and judgement to arrive at appropriate
conclusions and take sensible action which reflects thorough analysis and understanding of established policies and procedures;
• Strong computer literacy including high degree of competency in using the Microsoft Office suite;
• Experience with leading presentations to large groups, either in person or virtually;
• A high level of self-motivation with initiative and drive to accomplish tasks with minimal
oversight, and to handle multiple priorities efficiently in a fast-paced environment;
• The proven ability to deliver goals on time, independently as well as a part of a team;
• The ability to collaborate across various units to foster teamwork and deliver superior
Member experience.

Credit Union offers an excellent remuneration package including a discretionary performance- based bonus, Pension and Health Insurance. Employees also participate as members in annual members dividends.
TO APPLY: Qualified Caymanians including Cayman Status Holders with the right to work, can submit their cover letter and resume to Human Resources via email
APPLICATION DEADLINE: 3 May 2024