{"id":3348,"date":"2020-10-08T07:25:00","date_gmt":"2020-10-08T07:25:00","guid":{"rendered":"https:\/\/www.caribbeanjobs.com\/careeradvice\/?p=3348"},"modified":"2020-10-08T21:27:36","modified_gmt":"2020-10-08T21:27:36","slug":"career-in-customer-service","status":"publish","type":"post","link":"https:\/\/caribbeanjobs.com\/careeradvice\/career-in-customer-service","title":{"rendered":"Career In Customer Service"},"content":{"rendered":"\n

Choosing a career in customer service? Consider these factors<\/strong><\/h2>\n\n\n

A career in customer service is often regarded as the pinnacle of business success. Organisations can either succeed or fail depending on the quality of service to customers.<\/p>\n

In a recent PwC study, it was discovered that 75% of the participants surveyed preferred human customer services as opposed to automated machines.<\/p>\n

Quite simply, the customer service industry and business success go hand in hand.<\/p>\n\n\n

Click the button to start applying to Customer service Jobs<\/strong><\/a>.<\/p>\n\n\n\n

What is the customer service industry?<\/strong><\/h2>\n\n\n

The customer service industry involves identifying the expectations of the customer and delivering those expectations.<\/p>\n

You can make a career in customer service virtually in any organisation, across many sectors \u2013 financial, legal, medical, public sector, sales or manufacturing\/ distribution.<\/p>\n

It is usually represented as a branch or department within a company, whose primary concern is to offer support, advice, guidance, or resolution of problems for their customers.<\/p>\n

The customer service industry also involves sales service, repairs, training or guidance. Staff employed in call centres, hospitals, telecommunications companies and online portals, for example are available on a 24-hour basis to provide such service.<\/p>\n\n\n

Apply to more Customer service jobs<\/a><\/p>\n\n\n\n

Growth of the customer service industry<\/strong><\/h2>\n\n\n

The Covid-19 pandemic may have caused some industries to slow down, but has motivated others to become more innovative. Customer service is no exception.<\/p>\n\n\n

Service vs. Experience<\/strong><\/h3>\n\n\n

In this new, post-pandemic economy, the focus is shifting from customer service to creating customer experience. This involves a proactive approach where customers are given the VIP treatment. Staff members reach out to customers, and based on their buying behaviour upgrade their experience with the company.<\/p>\n

For example, telecommunication companies such as FLOW, BTC and Digicel regularly upgrade their customers\u2019 subscription packages, offer premium channels at discounted rates, online payment options and free trials of higher internet speeds.<\/p>\n

Similarly, banks offer automated teller machines for easier transactions, online banking for safety and convenience. Hotels and entertainment businesses can offer platinum memberships or loyalty programs to customers.<\/p>\n

These amenities entertain the idea of, \u201cHow do we enhance our customers\u2019 perception of us\u201d? How do we provide greater satisfaction and loyalty\u201d?<\/p>\n\n\n

What are the top paying positions in the customer service industry?<\/strong><\/h2>\n\n\n

Given the shift in the industry to a customer experience, there are several lucrative career opportunities that can be financially fulfilling.<\/p>\n\n\n

Banking\/administration roles<\/strong><\/h3>\n\n\n

For a job seeker starting a new career, positions that involve an element of providing service, managing paperwork, facilitating internal communications, managing schedules and expenses can be a rewarding start. These roles include:<\/p>\n\n\n