Telesales Agent/Office Administrator (Montego Bay)

At KCLH Full Business Solutions Limited, we are looking for candidates who are motivated, enthusiastic, tele-sales self-starters. Join our diverse, in-house tele-sales team where you will feel valued and inspired to contribute your unique skills and experience.

Overview of Role:

Do you have a strong sales aptitude with the ability to do inside sales, prospecting, up-selling, cross-selling and overcoming rejections/objections? If you also have, door-to-door sales experience and loves working Mondays-Fri between the hours of 8am and 6pm then you are the person we are looking for.

At KCLH Full Business Solutions Limited, we are looking for candidates who are motivated, enthusiastic, tele-sales self-starters. Join our diverse, in-house tele-sales team where you will feel valued and inspired to contribute your unique skills and experience.

Join our team and you’ll be responsible for working with a wide range of businesses to uncover and solve their business needs. Your role will be to acquire new clients as well as strengthen and grow existing relationships to increase KCLH’s market share. Working in the sales department you will develop a deep understanding of your client’s current and future needs to recommend the best of KCLH Business solutions to them and create both short- and long-term value for our partners through the entire sales process. This is so important to us.

By joining our team, you will be playing a vital role as together we reimagine the labour market to make it work for everybody.

Core responsibilities:

• Cold Calling – Contacting prospective corporate clients, introducing themselves over the phone and generating potential business.
• Relationship Management – Building rapport with corporate clients and passionate about partnering with them to find solutions to their recruitment needs. This includes understanding their needs and communicating clearly how the value of our brand and service can help them. 
• Achieving Targets – Meeting KPI targets such as sales, productivity and quality requirements as defined.
• Lead Generation – Proactively generate leads
• Performance Analysis and Strategy – utilize platforms for accurate forecasting, track and evaluate client performance metrics, and identify upselling and cross-selling opportunities Your skills and qualifications Must have experience in B2B sales including lead generation, relationship building, pipeline management, negotiating sales and key account management Have a proven track record in consistently meeting and overachieving targets.

General responsibilities:

• Working in a very fast-paced environment with strong multi-tasking skills.
• High attention to detail is required.
• Provides quality customer service over the phone, including information regarding products, services and other types of inquiries.
• Contact customers to follow up on orders or services 
• Interface with other departments and management to resolve issues
• Supports all Sales departments to include Customer Relationship Management (CRM) and Transactional Sales (TA) as per business needs, during peak season and/or as otherwise requested by the business
• Other Duties as needed

Required skills and experience:

• Able to work in a phone based, customer focused, target-driven environment.
• A skilled communicator with high energy level and persuasion.
• A strong sales aptitude with the ability to up-sell, cross-sell and overcome objections.
• Dependable and punctual in assigned work schedule.
• Must be familiar with computer applications such a MS Office suite.
• Sales/Contact Centre experience is a plus.

 Benefits of working for the Tele-sales Department:

• Competitive Compensation packages to include uncapped bonuses, attractive Health and Life Insurance benefits.
• Paid Training
• 10 days annual leave, Maternity Leave

About KCLH Full Business Solutions Limited

At KCLH Full Business Solutions Limited our Business Development Solutions cater exclusively to companies and individual business needs. From day-to-day bookkeeping to comprehensive financial planning and reporting, we manage your financial processes and taxation services, ensuring you stay focused on your core business activities

At KCLH Full Business Solutions, our purpose is to expertly help businesses and individuals manage their affairs. Founded in 2010 by Dr. Kesha Christie, KCLH’s team of experts have been providing the best in business solutions to our extensive roster of clients.

We help best-in-class companies and individuals take care of their businesses and realize their full potential through strategic accounting, advisory services, and real relationships.

To learn more, visit: https://kclhjamaica.com/

Be motivated by money, incentives, bonuses, and commissions Can create written communication, proposals, and presentations at a professional level Ability to adapt to changes within the business in an evolving market landscape, and a solution-oriented mindset to navigate challenges effectively.