Technology Solutions Officer

Hardware & Lumber Ltd., a Jamaican company retailing and wholesaling building materials, home improvement supplies, household items and agricultural products, invites internal applications from suitably qualified family members for the position of:

 Technology Solutions Officer

 Purpose of the Role

Support organizational objectives through the utilization of analytical, problem-solving and communication skills to enable efficiency and effectiveness of technology solutions for the end-users.

Principal Responsibilities

• Desktop productivity support,
• Provide operational support on an as scheduled basis for core ERP processing functions Business process improvement,
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.,
• Provide Business Intelligence reporting and training users on applicable tools,
• Support Business Continuity Planning and operations,
• Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution,
• Apply diagnostic efficiencies to aid in troubleshooting.
• Support and Manage Relational Database Management Systems (RDBMS)

Key Competences

• Proven understanding of technological environments and their applicability to business,
• Proven ability to manage large scale, complex information,
• Result-oriented and collaborative with good communication skills,
• Good interpersonal, analytical, organizational and presentation skills,
• Strong negotiation, networking, and team building skills,
• High levels of initiative, confidentiality, and reliability.

Minimum Education & Experience

• BSc. in Computer Studies, Information Technology or equivalent,
• ITIL Foundation or Project Management certification will be an asset,
• 2 years’ work experience in an information technology environment,
• Ability to successfully manage simple projects from start to end.