Technical Support Coordinator

We are seeking to recruit suitable candidates for the following position in our Information Technology Department:

TECHNICHAL SUPPORT COORDIANTOR

Major Responsibilities and Accountabilities:

• Develop and implement protocols for the standardized use of I.T. equipment across Departments within the various Divisions across the Brydens Group.
• Liaise with End-users and Brydens Group’s I.T. Support Teams to ensure smooth and seamless communication and the fastest possible help and fixes to the End User.
• Monitor the Brydens Group’s I.T. Help Desk to ensure maximum efficiency and ensure the resolution of reported issues.
• Maintain the required software licenses, and ensure upgrade schedules are accurate and up-to-date.
• Work with other professionals in the I.T. Department to maintain high standards and consistently confer with other Divisions across the Brydens Group, regarding project priorities and progress; participate in planning, progress, and design review meetings.
• Coordinate resolution of complex and technical problems and system changes that affect the work of the various Divisions across the Brydens Group.
• Coordinate and conduct special assignments or projects as required.
• Assist in developing policies and procedures and ensure they are carried out.
• Analyze I.T. requirements and provide objective advice on the use of I.T.
• Performs other duties that may be required to enhance the operations of the Company.

Knowledge and Experience:

• A Diploma or Associated Degree in Information Technology or Computer Science
• A minimum of two (2) years in a similar position.
• Or a relevant combination of training and experience
• Demonstrated experience in a similar role
• Prior experience with network support and management is an asset
• Prior experience assisting with Help Desk issues

Thank you for your interest but please note that only shortlisted candidates will be contacted.