Store Supervisor - The Naughty Grape

The incumbent will supervise the daily operations of the business and maximize sales of product offerings whilst providing prompt, courteous and efficient customer service

A.S. Bryden & Sons (Trinidad) Limited

We are seeking to recruit a suitable candidate for the following position at The Naughty Grape retail store:

STORE SUPERVISOR

Major Responsibilities & Accountabilities:  

• Supervises all daily operations including all activities of the Sales Associates
• Ensures proactive, prompt, courteous and efficient in-store customer service, including advising customers on product purchases according to their needs
• Ensures prompt handling and resolution of customers’ issues
• Holder of premise keys with shared responsibility for store opening and closing
• Assists with the drafting of weekly rosters in collaboration with the Retail Chain Supervisor
• Assists with record keeping as it relates to punctuality, attendance and overtime
• Regularly checks system for internet or WhatsApp orders and processes accordingly
• Initiates routine checks to monitor and maintain accurate stock levels of inventories, advising the Retail Services Supervisor of reorder quantities and ensuring there are no stock outs
• Responsible for the receipt and verification of all items/goods received at the store (inclusive of operational and maintenance type goods) ensuring all paperwork is received and processed accordingly and that all stock is appropriately stored
• Ensures that stock rotation measures are adhered to in an effort to minimize write-offs
• Conducts weekly cycle counts on key product categories reporting results to the Retail Chain Supervisor
• Receives payments for sales transactions and accurately provides customers with receipt and change as required
• Balances daily cash transactions and prepares bank deposits
• Prepares summary sheet and daily delivery order for submission to Accounts Department
• Assists with the preparation of Customs & Excise Division reports
• Monitors and maintains in-store stock displays, shelves and aisles to ensure visibility of products and correct pricing at all times
• Continually increases knowledge of all products, pricing and promotions
• Assists with general housekeeping (sweeping, mopping and removal of garbage) and maintains the shop floor by dusting shelves & product
• Delivers orders to customers and accepts payments, as required
• Executes assigned projects as may be required from time to time

Knowledge and Experience:

• A Diploma in a related field
• A minimum of two (2) years of experience in a retail sales environment
• Proficient with Microsoft Office applications

Key Competencies:

• Good communication and negotiation skills
• Excellent organizational skills and multi-tasking capabilities
• Good analytical and problem solving skills
• Good team player