Store Manager - Kingston

The Store Manager oversees the day-to-day operations and management of the store. He/she is responsible for ensuring goals, targets and objectives given for location are either met or surpassed and that excellent customer service is delivered.

KEY RESPONSIBILITES

• Sell products manufactured and/or distributed by PING’S Distributors Ltd to customers. 
• Work closely with customers and identify their needs, create solutions, ensure a smooth sales process. 
• Generate new sales leads, either through business directories, client referrals, social media. 
• Attend monthly sales meetings to review prior month’s performance and becoming involved in future sales plans and follow strategies outlined.
• Visit customers and introduce the full line of products within the company’s portfolio.
• Build and maintain customer and employees relationships.
•  Constantly analyze markets to assess the performance of Ping's products
  • Assist with suggestions for possible new products/formulations
  • Schedule staff to ensure store is operated efficiently at all times

MAIN DUTIES

Cash Management:

• Security of cash – Observe all points in the Company’s policy on security of cash
• Operate and maintain a change float:  purchasing change from the bank, issuing change to cashiers, daily checking of cashiers’ float.
• Daily balancing sales and reconciling cash with Z-Tape.
• Writing sales receipts on a daily basis.
• Doing lodgement as often as required.
• Operate and maintain a petty cash float:  for the day-to-day expenses, preparing and submitting vouchers to Accounts department for reimbursement. 

Stock Management:

• Ordering of goods:  track movement of goods and ensuring timely replenishing of stock. 
• Checking of bins on shop floor on a daily basis for stock quality
• Having a keen interest in storeroom to monitor stock levels and ensuring proper storage of goods.
• Maintaining a warehouse ordering system which efficiently records goods running low or out of stock. 
• Writing and submitting to the Warehouse weekly order list of goods needed.
• Receiving and checking deliveries of goods from the warehouse and ensuring timely distribution of goods to the shop floor.  (Must be on the floor within 24 hours)
• Visits to Warehouse to keep abreast of stock at least once a month.

Personnel Management:

• Continuous training and supervising the support staff. 
• Maintain proper staff files
• Uphold discipline and maintain decorum in the store.
• Ensure staff perform their duties in a timely and efficient manner
• Make proper documentation of all Disciplinary Procedure.
• Submit weekly payroll information to Accounts department and preparing salary for staff.

General Managerial Duties:

• Daily opening and closing of store
• Ensuring security of customers, staff, goods and cash.
• Keep abreast with current trends and fashion so as to better able to serve our customers
• Attend meetings, seminars and training as required.
• Assist with Stock-taking exercises if required.
• Analyzing weekly sales and reporting top / poor performers

Other duties

• Create schedule and assist with maintaining the cleanliness of the store and facilities.
• Perform any other duties and/or responsibilities given within the legal framework as Retail Store Manager whether minor, major or incidental tasks related to this portfolio.

Qualification:

• At least 4 years’ experience at a senior management level
• Possess a high level of integrity, creditability and confidentiality
• First degree in management studies would be an asset

KSAs

• Customer focus and results driven
• Pricing
• Vendor relationships management
• Knowledge of consumer behaviour
• Ability to effectively manage staff
• Results Driven
• Strategic planning
• Excellent verbal and written communication skills
• A track record of providing excellent customer service
• Competence with computer system is required
• Highly organized and responsible with an aptitude for problem-solving
• A team player with a high level of dedication